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The following templates, forms, and examples are organized by steps in the usability process. They can be customized for your organization's usability needs. All of these are in the public domain and can be freely downloaded.

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Project Planning

Project Kickoff

Questions to Ask at Kick-Off Meetings (DOC - 157KB) contains questions pertaining to your site purpose/vision, goals, audiences, tasks, and usability objectives, requirements, technology needs, timeline and plan.

Position Descriptions

Sample job descriptions for usability positions.

Usability Statements of Work (SOW)


Wireframes (PDF - 700 KB) - this document provides a description and examples of both Design and Functional wireframes.

Usability Testing

Usability Test Plan

Usability Test Plan Template (DOC - 86.5KB) - Word document template for creating a usability test plan.

Test Facilitator's Guide

Test Facilitator's Guide (DOC - 148KB) - Script that the facilitator uses to run a usability test.

Usability Test Screeners

Series of questions designed to identify and recruit qualified usability test participants.

Consent Forms

Videotape Consent Form (DOC - 152KB) - Explains who is conducting the study, and what privacy and other rights participants have.

Note Taker’s Guide

What to Test/Note taker’s Guide (DOC - 230KB) - format for presenting usability questions, scenarios, recommended pathways, and measures.

Pre- and Post-Test Questions and Task Scenarios

Tools to collect information on users and how the user feels about a Web site or product.

Usability Reports

Formative – report that documents test findings and recommendations.

Test report templates for writing the usability test report.

Summative usability testing assesses how a Web product measures up against certain usability standards (e.g., the International Organization for Standardization). The CIF report is an international usability reporting standard.

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