Document Checklist for Plain Language on the Web
On the web, people are in a hurry. They skim and scan, looking for quick answers to their questions. Help your readers quickly find what they need with these web writing tips:
- Less is more! Be concise.
- Break documents into separate topics.
- Use even shorter paragraphs than on paper.
- Use short lists and bullets to organize information.
- Use even more lists than on paper.
- Use even more headings with less under each heading.
- Questions often make great headings.
- Present each topic or point separately, and use descriptive section headings.
- Keep the information on each page to no more than two levels.
- Make liberal use of white space so pages are easy to scan.
- Write (especially page titles) using the same words your readers would use when doing a web search for the info.
- Don’t assume your readers have knowledge of the subject or have read related pages on your site. Clearly explain things so each page can stand on its own.
- Never use "click here" as a link — link language should describe what your reader will get if they click the link.
- Eliminate unnecessary words.