• What is a Patient Assistance Program?
• How does RxHope work?
• Is there a charge for RxHope services?
• Can a patient file an application?
• What can a patient do on RxHope Website?
• Is my information secure on the website?
• Is it safe to put patient information on the website?
• How do PAP programs works?
• What is a DEA Number?
• What do you use my DEA number for?
• The address listed on my DEA is not the address I want the product shipped to.
• How do I change my DEA address?
• I want to sign up for the RxHope program. How come your site doesn't tell me how to do that?
• I sent in my application, so why haven't I received my meds?

Patient Assistance Programs (PAP) are designed to support low income US residents with free or low cost prescriptions. The programs usually cover brand name drugs only and are administered individually by the pharmaceutical companies that manufacture the drugs.

The Physician, Physician Assistant, Office Manager, or Social worker enters the site clicks on the Patient Assistance Application link, chooses from the available products, fills in the application, and depending on manufactures, either prints and faxes the application for signature verification or mails the printed application to the proper address. Some products do not require a fax or mail they are simply completed electronically. All information is sent to the pharmaceutical manufacturer for final approval and shipping.

RxHope contracts directly with the Pharmaceutical companies to provide an electronic application process for their patient assistance programs. RxHope provides this service to physicians and patients free of charge.

Patients can initiate the patient assistance process online but must have a doctor in order to complete the application.

A patient can locate all the information necessary for the doctor to request their products i.e. what drugs are available and phone #'s to call. This information is located by clicking on the Patient Assistance Information link.

RxHope lists state and federal program information for all 50 states, just click on State and Federal Assistance Programs.

Also available are Pharmaceutical Company Links and Healthcare Links for most of the leading pharmaceutical companies and support organizations.

Yes, personal information passing between your computer and RxHope is encrypted. This means that while your information is in transit it is scrambled so that only RxHope can reassemble it in its original text format. Likewise, when RxHope sends personal information to you, it is encrypted so that only your computer can decipher it. Internal procedures are in place within RxHope that include a stringent system of filtering routers and firewalls. Filtering routers verify the source and destination of each transaction. Firewalls shield RxHope's customer service network from outside sources. Through these systems, internal accounts are protected from outside access and the structure of our internal network is invisible to outside observers.

Yes, RxHope uses the latest encryption and firewalls to protect your personal information. Please review our privacy policy on the policy and procedures tab of the web site for information on our security.

PAP programs are administered differently by manufacturer and sometimes by drugs within the same manufacturer. In most cases the programs are designed around income guidelines. Most often income has to be below or just above the poverty guideline set by the federal government. There are some companies that go as high as 2-3 times the poverty guidelines. Poverty guidelines can be found on the state/federal assistance link on RxHope. Most companies require the physician or her/his office to call and request an application. An application is usually mailed to the physician's office to be completed by the physician and patient. The application is then mailed back to the pharmaceutical company for review. If the application is approved the product, in most cases, is shipped to the physicians office. If a product is offered on RxHope the application is completed on line and in most case a decision is rendered immediately and the product is shipped within days.

A DEA number is a registration number given to physicians by the Drug Enforcement Administration (DEA) under the controlled substance act. The number is used to credential practitioners as well as to certify a practitioner's Controlled Substance Act (CSA) status.

RxHope website has real-time access to the Drug Enforcement Administration (DEA) database in Washington, DC. When a physician registers or orders products from a patient assistance program the DEA database verifies the number being used is active. The search returns type of practitioner, date of expiration, and address. The address is used as the shipping address for all orders.

The address listed on the DEA certificate is the only address authorized by the DEA to be used in the distribution of controlled products. In order to comply with the DEA the practitioner can either request a change of address for her/his current certificate or request an additional certificate with the proper address. The following link can be used for information on address change and DEA applications

The address listed on the DEA certificate is the only address authorized by the DEA to be used in the distribution of controlled products. In order to comply with the DEA the practitioner can either request a change of address for her/his current certificate or request an additional certificate with the proper address. The following link can be used for information on address change and DEA applications www.deadiversion.usdoj.gov/

To update your DEA address you can visit: www.deadiversion.usdoj.gov. Here you will find helpful links to updating your DEA address to downloading a duplicate copy of your license.

RxHope is not a program. We are an information resource to help you find the assistance you need.

Your application was to a patient assistance program, not to RxHope. For questions such as this, call the program directly. Phone numbers are included on the program pages.