Enforcement Hotline

How We Can Help You

The Enforcement Hotline is used to informally resolve disputes in matters within the Commission's jurisdiction without litigation or other formal, lengthy proceedings.  The Enforcement Hotline invites market participants and the general public to call, email or write the Hotline to complain or report market activities or transactions that may be market manipulation, an abuse of an affiliate relationship, a tariff violation, or other possible violation or concern. All information and documents obtained through the Hotline are non-public, consistent with 18 C.F.R. §1b.9 of the Commission's regulations.

Anyone may ask the Hotline for help or information about any matters within the Commission's jurisdiction.

Past Hotline calls have included complaints about:

• Market Manipulation;
• Bidding anomalies;
• Price spikes;
• Inappropriate use of financial instruments;
• Fluctuations in available capacity on electric transmission lines and natural gas pipelines;
• Interconnection discrimination;
• Possible Tariff violations; and
• Undue preferences to affiliates.

When We Cannot Help

Effective May 1, 2010, all callers with disputes regarding the construction and operation of jurisdictional natural gas, liquefied natural gas, and hydroelectric infrastructure projects should contact the Commission’s Dispute Resolution Service (DRS) toll free at 1-877-337-2237 or by Email at ferc.adr@ferc.gov.

Problems involving gas or electric service or billing for retail customers are not within the Commission's jurisdiction. Such problems should be directed to your state commission or, if relevant, local regulatory agency. Websites for each state commission can be found through the National Association of Regulatory Utility Commissioners (NARUC) .

The Enforcement Hotline cannot assist in a matter relating to issues in docketed or contested Commission proceedings. Communications through the Enforcement Hotline to advisory staff would violate the Commission's rule at 18 C.F.R.§385.2201 prohibiting off-the-record communications. Prohibited communications related to a pending contested proceeding are not confidential and must be identified in the Federal Register and placed in a public file associated with the docket.
If you have a question regarding safety of an interstate natural gas pipeline, you should contact the Department of Transportation's Office of Pipeline Safety