Learn About Remittance Mail

The Postal Service™ recognizes the vital role mail plays in the remittance industry. Financial institutions, credit card companies, retailers, and consumers all have an interest in the level of service provided to remittance mail. The Postal Service is committed to strengthening its partnership with the remittance industry by initiating service improvements and developing product innovations that are beneficial to our mutual customers.

Four Areas of Focus

Program Development and Education
To ensure that Postal Service employees are informed and empowered to meet customer expectations, improve customer satisfaction, and prevent customer migration to competitors.

Industry Partnerships
To foster revenue retention and growth through relationship management, ensure important postal messages are understood by people in the industry, and engage the Postal Service in industry decision-making to protect its interests.

Service Optimization
To improve knowledge, procedural, and performance standardization; streamline mail processing by reducing handling; and improve customer satisfaction.

Product and Service Expansion
To meet the evolving needs of the industry by creating customer-centered products and services.