We might have a quick answer for your question.
When can I call Track and Confirm's customer service?
Call 1-800-222-1811
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays* - Closed
*Except Martin Luther King Day, President's Day, Columbus Day, and Veterans Day with hours from 9:00 am to 6:00 pm ET
View Postal Holidays ›
Who should I contact if I haven't received a specific item?
• If you have a tracking number, contact Track and Confirm customer service at 800-222-1811.
• If an item is lost, contact the mailer and ask them to track the item or file a claim.
• If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week, contact general customer service at 800-ASK-USPS® (800-275-8777).
How can I request a refund or make a return on specific shipping and mailing services?
Each product or service has its own process for requesting a refund or making a return. Please read carefully and follow the instructions provided for each.
View Refunds and Returns Policies ›
How do I file a complaint or get general assistance?
For general assistance or complaints, please contact us at 800-ASK-USPS (800-275-8777) or via email. Agents are available M-F 8 am - 8:30 pm ET, Sat 8 am - 6 pm ET. Learn more ›
How do I find the number for my local Post Office™ on USPS.com®?
Just click on “Find USPS Locations” on the home page under “Quick Tools.” Enter your ZIP Code™ to find Post Offices nearby, and select the one you want to contact. This will display additional information for that Post Office, including their hours of operation, last pickup times, and their local telephone number.
Why does the Postal Service™ return stamped envelopes that weigh more than 13 oz?
The 13-oz rule is part of ongoing attention to security as the Postal Service works cooperatively with other government agencies to keep the public, its employees, its customers and the U.S. Mail as safe as possible. The rule is as follows…
Mail weighing more than 13 oz and bearing only stamps as postage must be presented for mailing to an employee at a Post Office retail service counter. Stamped mail weighing more than 13 oz cannot be deposited in collection boxes or picked up from a customer’s mailbox. Customers can use a number of quick, easy, convenient ways to print postage for packages weighing more than 13 oz, including Self-Service Kiosks, Click-N-Ship®, PC Postage®, or a postage meter. When postage is paid electronically or with a meter, it does not need to be presented at a Post Office retail counter, regardless of weight.
