About DigitalGov University

DigitalGov University (DGU) is the federal government's training program for digital media and citizen engagement. DGU provides high quality, cost-effective training to thousands of federal employees each year.

Program Goals

Build agencies' capacity to deliver an outstanding and innovative customer experience across government
Add to the broad range of skills agencies need to manage their digital media and citizen engagement efforts
Improve agencies' knowledge of digital government best practices

Types of Training

DGU offers a range of online, in-person, and on-demand training events. Most in-person classes are held in Washington, DC. Read more about the types of classes in digital government and the current DGU class schedule.

Type of Training	Description	Fee*
Courses	In-depth professional development training, focused on core competencies, with specific learning objectives (1 or 2 days)	1 Day: $300 Gov; $400 Others 2 Day: $600 Gov; $800 Others
Webinars	Interactive training presented via the Web (1–2 hours)	$50 Gov; $75 Others
New Media Talks	Demos of government's use of New Media tools, and discussions with industry thought leaders	Free
Monthly Forum Series	Webinars for sharing best practices, lessons learned, and news from community members	Free—Open only to government employees
Conferences	Educational and networking events featuring government and industry thought leaders.	To be announced

*Fees cover the cost of managing the training program, registration, class materials, light refreshments, and payment to speakers.

Curriculum

Our diverse curriculum targets a federal audience, and peer-to-peer learning that facilitates cross-agency collaboration and sharing of best practices in:

Customer service principles and techniques
Web management
Content strategy and plain language communications
User experience, design, and accessibility
Search engines
Social media and citizen engagement
Challenges, prizes and innovations
Mobile
IT and emerging technology
Contact center management

Audience

We design our program for anyone who wants to use digital media and citizen engagement to deliver a great customer experience, such as:

Senior leaders
Program managers and program staff
Web and New Media professionals
Open Gov officials
Chief information officers and IT staff
Contact center managers and their staff

DGU also hosts the annual Government Web and New Media Conference, the largest gathering of government web and new media professionals in the U.S., attracting more than 500 attendees. The event continues to feature well-known keynote speakers, including senior executives from OMB, the White House, and federal agencies, as well as leading industry experts in digital media and citizen engagement.

Sponsorship

DigitalGov University is jointly sponsored by:

Return to DGU Schedule of Classes

Content Lead: DigitalGov University Team
Page Reviewed/Updated: October 15, 2012