Need Help?
Call the toll-free ThriftLine at 1-877-968-3778 and speak to a Participant Service Representative.

For calls outside the U.S. and Canada call 1-404-233-4400 (not a toll-free number).

The ThriftLine hours are Monday through Friday, 7 a.m. to 9 p.m., Eastern time.

If your beneficiary participant account includes tax-exempt money in your traditional balance, your withdrawal will be paid proportionally from taxable and nontaxable amounts.

If you choose to purchase an annuity, the annuity vendor will calculate the taxable and nontaxable portion of each annuity payment based on the proportion of your account that was used to purchase the annuity.