Website Management and Governance

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Milestone 4.2 of the Digital Government Strategy tasks agencies to "establish an agency-wide governance structure for developing and delivering digital services." The OMB-led Digital Services Advisory Group worked with the Federal CIO and Web Managers Councils to develop recommendations for agencies to stand up effective digital services governance structures.

The Advisory Group released its Digital Services Governance recommendations in August 2012, highlighting opportunities for agencies to deliver better services at a lower cost. The recommendations are intended to help agencies develop or strengthen their governance structures across all three layers of digital services: information, platform, and presentation.

What It Is

Web governance is the structure of people, policies, and processes that manage an agency's website(s). Web governance also defines strategies, roles and responsibilities, policies and procedures, and organizational structures.

Why It's Important

The purpose of a government website is to accomplish a goal in support of an agency's mission. Government websites may also support cross–agency or site–specific missions (such as ready.gov or data.gov). Good Web governance helps achieve the mission by providing the organizational structure for people, policies, and processes.

How to Implement

Consider the Digital Services Governance recommendations when implementing digital services at your agency.

For agency websites, clear Web governance helps you define how your website contributes to agency mission, how your team is staffed and organized, and how content is managed:

Examples

The resources in this section showcase how U.S. government agencies, and state and local governments, are managing their digital assets.

Resources

Content Lead: Robert Jacoby
Page Reviewed/Updated: August 29, 2012

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