California Area Office

Information Resource Management

The Information Technology (IT) staff at the California Area Office Indian Health Service (CAOIHS), Division of Information Resource Management (DIRM) department provide technical support to the Tribal & Urban health programs, and IHS facilities in the state of California. The majority of support provided is for and about the Resource & Patient Management System (RPMS) databases each of our tribal & urban health programs maintain. 

This site was developed to provide our target audience (California Area RPMS Site Managers & Health Program IT technical staff) information on RPMS support, security and miscellaneous IT resources available for use at each of our California health programs.

What follows is a summarized listing of duties and responsibilities provided by our IT staff to the various IHS / Tribal / Urban (I / T / U) health programs in California: 

Resource & Patient Management System (RPMS)

• Provide support for 43 healthcare databases
• RPMS Software Installs & Patch Updates: 50+ clinical and business office packages
• Graphical User Interface (GUI) Packages
  • Clinical Reporting System (CRS)
  • RPMS Behavioral Health System (GUI Behavioral Health)
  • IHS Clinical Scheduling (GUI Scheduling)
  • PCC+ Well Child Module
  • Visual Patient Registration
  • Visual GIS (Generic Interface System)
  • iCare
  • Visual CPHAD (Computerized Public Health Activity Database)
  • Visual Diabetes Management
• Uni-directional and bi-directional Lab interface
• Exports of Registration & Visit Data
• Statistical Analysis - Workload & User Population
• Training and Training Coordination 

Electronic Health Record (EHR)

• EHR Software Installs & Patch Updates
• EHR Server configuration, installation & troubleshooting 

Information Security

• Defining & enforcing policy
  • Maintenance and development of Interconnection Security Agreements
  • End user security training
  • Assurance of Federal Information Systems Management Act (FISMA), Federal Information Processing Standard (FIPS), Health Information Portability and Accountability Act (HIPAA) and Office of Management and Budget (OMB) Circular A-130 compliance
  • Other security policy drivers 
• Certification & Accreditation (C&A)
  • Project Management for implementation of NIST 800-53 security controls
  • Development and maintenance of C&A package components:
    • Penetration and vulnerability testing
    • Risk Assessment
    • Plan of Action and Milestones
    • System Security Plan
    • Information Technology Contingency Plan (development and implementation)
• Incident Response
  • Response to and sequestration of potential security threats
  • Security event forensics 

Office Automation for Federal Sites

• IHS domain user & desktop support
• IHS Windows & AIX Server support and maintenance
• IHS domain administration
• System wide server and workstation patch and anti-virus deployment 

Telecommunications

• Support 80 health facilities
  • Router maintenance & support for outages or connectivity issues
  • Circuit management (orders, disconnects, moves & upgrades)
• IHS Network IP (Internet Protocol) Address Assignments to California I / T / U Health Programs
  • Public 161.223.x.x and Private 10.248.x.x
• California Area Telemedicine Network
  • Telepsychiatry
  • Teleophthalmology
• Alternate telecommunication services 

Website

• Content Management for California IHS Website
• Design

Frequently Asked Questions

Answers to some of the most commonly asked questioned about Information Resource Management

Resources

Contains a variety of information including RPMS Resources, Area Statistics, and Security.