U.S. Department of Justice
:: HOME > Ask A Librarian

Ask A Librarian

Help Desk

Many NIC materials are available online. However, non-digital, copyright-restricted, and sensitive material is available only in the NIC main library. Correctional workers can request FREE personalized corrections information assistance from the staff at our library. These experts have access to the complete library and can help you find information that is not available online.

Frequently Asked Questions About Research Assistance

Am I eligible to received research assistance?

The NIC Information Center is a resource for those working in the field of corrections, and the assistance it provides (searching the library, locating resources, and providing referrals) is available at no cost.

The Information Center is not staffed to provide legal advice, directly assist offenders/ex-offenders, or friends and family of offenders. Only limited support is available for students, educators, and consultants.

If I can't get to the library, how can I read materials the research experts recommend?

In many cases, copies of the material can be sent or loaned to you. In other cases, we can send you copies of relevant portions of materials.

How much does it cost to send me copies of materials from the library?
There is no charge for having the NIC Information Center provide these materials, but there are some limitations on the quantity of hard copy materials that individuals or agencies can request at a single time. Our staff can provide specific information for you if you have questions about this policy.

How long will it take to get an answer?
Most questions are answered within one business day, but we work hard to make sure that we answer all questions within 5 business days or less.

When will my order be delivered to me?
In most cases, material is sent via US Postal mail and you should see it within 7-10 days. International and priority shipments will vary in shipping time. Items on backorder will be shipped as they become available.

Share Page
[+] feedback