Helping People Navigate Citizenship and Immigration Services

The Ombudsman's Office is here to help individuals and employers resolve problems with U.S. Citizenship and Immigration Services (USCIS) and makes recommendations to fix systemic issues related to the quality of services provided by USCIS. The Ombudsman's Office serves as a free, independent, confidential, and impartial resource.

Assisting Individuals and Making Recommendations

Case Assistance, Recommendations, Teleconferences

• If you are having problems with a USCIS application or petition, the Ombudsman's Office offers assistance with individual cases.  Submit your request for assistance using Ombudsman Case Assistance Online.
• The Ombudsman's Office also recommends ways to fix systemic problems that people commonly face when they seek services from USCIS.
• Public teleconferences hosted by the Ombudsman's Office share information on specific topics and discuss interactions with USCIS.

Supporting the Public by Increasing Access to Resources

The Ombudsman’s Office strives to provide the public with quick links to information and resources to help people find the information they need. 

By statute, the Office of the Citizenship and Immigration Services Ombudsman publicly submits its Annual Report to Congress by June 30 of each calendar year which summarizes the work of the office during the reporting period and identifies systemic issues with the administrative delivery of services at USCIS.