GSA understands the strong link between “engaged” or motivated employees and organizational success.  Engaged employees are committed to quality and customer service. Engaged employees will find ways to overcome obstacles. Engaged employees are strong advocates for their organization and are willing to take on new challenges.

Since 2002, GSA has conducted its own employee workforce engagement surveys.  These surveys provide valuable insight into employee perceptions about working at GSA.  Survey data helps our managers ensure that we maintain a highly engaged and motivated workforce that continues to deliver quality goods and services to our customers.

In 2004, Congress mandated that all federal agencies conduct surveys of their employees. The Office of Personnel Management (OPM) began to administer a Governmentwide survey, known as the Federal Human Capital Survey, to assess employee perceptions about their work environment and work experiences. GSA has participated in every OPM survey. 

Survey results are used by GSA to measure employee satisfaction with regard to many factors such as leadership, diversity, knowledge management, benefits, training, recruitment, and the work environment.  This feedback is very helpful in identifying changes needed to human capital strategies and programs. 

Survey results are also used to identify the "Best Places to Work" in the federal government.  The Partnership for Public Service and American University's Institute for the Study of Public Policy Implementation (ISPPI) use employee survey data to rank agencies for ten workplace categories such as: Support for Diversity, Employee Skills/Mission Match, Strategic Management, Effective Leadership, Family Friendly Culture, Work/Life Balance, Training and Development, Teamwork, Pay and Benefits, and Performance.  The "Best Places to Work" surveys started in 2003 and have continued in 2005, 2007, 2009 and 2010. GSA has ranked among the top ten agencies each time these rankings have been issued.

In April of 2012, the Office of Personnel Management (OPM) will be administering the 2012 Employee Viewpoint Survey (EVS).  

2011 Survey Results

In April of last year, the Office of Personnel Management administered the latest Employee Viewpoint Survey to a random sample of over 4,000 GSA employees, Over 2,000 employees completed the survey, a 53 percent response rate which was above the governmentwide rate.  

The Partnership for Public Service and the American University's Institute for Public Policy use these survey results to determine which agencies are among the top Ten Best Places to Work in the Federal Government.  Each year since these rankings were first established GSA has been among the top ten.  The most recent survey results place GSA:

10th overall;
 3rd on work-life balance; 
 6th on effective leadership; and
 7th on teamwork

Summary survey reports are available below.

GSA's 2011 Federal Employee Viewpoint Survey Results [.PDF]

GSA’s 2010 Federal Employee Viewpoint Survey Results  [Word - 35 KB]

GSA’s 2008 Federal Human Capital Survey Results  Word -  59 KB]

GSA’s 2007 Workforce Engagement Survey Results  [Word - 1.08 MB]