U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

Document Index

Titles: [A-C] [D-H] [I-N] [O-P] [Q-S] [T-Z]

A-C Titles

• 1001 Ways to Reward Employees (8/94) Archive

• 360-Degree Appraisal: A Case Study (4/94) Archive

• 360-Degree Assessment: An Overview (9/97)

• The 9 Natural Laws of Leadership (Winter 2001)

• Achieving Olympic Gold (12/96) Archive

• Achieving Success Through Results-Based Management (6/99)

• Accountability Can Have Positive Results (Winter 2001)

• Agencies Can Use Referral Bonuses To Support Recruitment and Hiring (Spring 2001)

• Agencies Develop New Awards Criteria (6/97)

• Agencies Discover the Value of Evaluation (8/99)

• Agencies Reward Exemplary Customer Service (4/95) Archive

• Agencies Turning to Teams (10/96) Archive

• Agency Guide to "Meeting Challenges with Teams" (8/95) Archive

• Alternative Pay Progression Strategies: Broadbanding Applications (4/96)

• Appraisal Program Design (12/95)

• Appraisal Systems and Appraisal Programs (8/95)

• Assigning Retention Credit in a RIF (4/98)

• Attracting, Retaining, and Rewarding Top Performers (10/99) Archive

• Automating Performance Management (2/99)

• Awards Ceremony Suggestions (1/12)

• Awards Programs Share the Same Goals: Results (10/99)

• Awards Recognize Travel Savings (2/98)

• Award Restrictions During Presidential Election Period (2/00)

• Award Winners Use Teams Effectively (12/97) Archive

• The Balanced Scorecard by Robert S. Kaplan and David P. Norton; Harvard Business School Press, 1996 (8/99)

• The Balancing Act (Fall 2000) Archive

• Balancing Individual and Team Measures (6/99) Archive

• Balancing Measures: An Evolving Process (10/99)

• Balancing Measures: Best Practices in Performance Management (2/00)

• Balancing Measures for Managers (Fall 2001)

• Balancing Measures of Performance (12/96)

• Benefits of Using Nonmonetary Awards (6/95) Archive

• Building a Collaborative Team Environment (8/97) Archive

• Case Study: Leaving Pass/Fail Behind (8/97) Archive

• Ceremony Has Its Own Recognition Value (6/95) Archive

• Change the Language To Change the Culture (6/00) Archive

• The Changing Role of Supervisors (2/95) Archive

• A Checklist for Performance Plans (8/98)

• Choosing the Best Course Using Strategic Compensation (Fall 2000) Archive

• Chronology of Employee Performance Management in the Federal Government (03/11)

• Clear Goals Lead to Success in GSA (2/00)

• A Closer Look at Nonmonetary Awards (4/96) Archive

• The Coach: Creating Partnerships for a Competitive Edge (8/96) Archive

• "Coaching Positive" for Team Success (8/99) Archive

• Communicate! Communicate! (10/96)

• Compensation Conference Charts the Course for Good Management (Fall 2001) Archive

• Competencies That Support Effective Performance Management (Winter 2001)

• Crediting Performance for Reduction in Force (2/98)

• Criteria for Determining Award Items (2/97) Archive

• Criteria for Referral Bonuses (8/08)

• Customer Service Award at IRS (8/95) Archive

• Customer Service Standards (8/94) Archive

• Customer Teams at Bonneville Power Administration (6/98)

Back to Top

D-H Titles

• Dealing With the Marginal Performer (6/99)

• Debit Cards: A New Way to Pay (Spring 2001)

• Designing Feedback: Performance Measures for Continuous Improvement (8/98)

• Designing Performance Appraisal Programs (6/97)

• Designing Performance Appraisal Systems: Aligning Appraisals and Organizational Realities (6/94)

• Developing and Rewarding Teams (4/98)

• Developing Performance Standards (4/98)

• Developing Strategic Compensation (Fall 2000)

• Dispelling Myths about Poor Performers (4/99) Archive

• DOD: Designing Appraisal Programs Under a Flexible System (10/98)

• DOT Evaluates its Performance Management System (10/98)

• Effective Communication Improves Customer Service (4/00)

• Effective Performance Management: Doing What Comes Naturally (10/97)

• Effective Teams Strive for Consensus (4/99)

• Emerging Issues in Employee Incentives and Recognition (10/98)

• Employees Shape Up Awards Programs (10/96)

• The Employee's Role in a Team (10/96)

• Evaluating Awards Programs for Effectiveness (12/99)

• Evaluating Performance Appraisal Programs: An Article (4/97)

• Evaluating Performance Appraisal Programs: An Overview (1/99)

• Evaluating Team Performance (8/93)

• FAA Measures Employee Performance Based on Results (10/98)

• The Fable of the Beekeepers and Their Bees (8/97)

• Facts About Measuring Team Performance (10/95)

• FDA Experience with Self-Directed Work Teams (2/96)

• Feedback is Critical to Improving Performance (8/94)

• Formula for Maximizing Performance (Summer 2001) Archive

• GAO Reviews Alignment of Agency and Employee Performance Plans (12/98)

• Gainsharing Links Performance Management Processes (2/95)

• The GEICO Public Service Awards (6/00)

• Getting Started (12/94)

• Goalsharing: A GSA Experience (2/98)

• Good Ideas: A User's Guide to Successful Suggestion Programs (1995)

• Good Measurement Makes a Difference in Organizational Performance (6/99)

• Good Performance Management Aids Retention and Productivity (4/99)

• Gotcha Awards: Recognition Improves Customer and Employee Satisfaction (6/00)

• "Grossing Up" Awards: Why and Why Not (12/98)

• Group Performance in Appraisals (6/94)

• Group Incentive Award Increases Productivity (12/99)

• GSA Rewards Exemplary Performance Management Practices (6/96)

• GSA's Giraffe Award (2/97)

• Guidance Bulletin Cites Labor Relations Case Law on Performance Management (12/96)

• A Handbook for Measuring Employee Performance: Aligning Employee Performance Plans with Organizational Goals (1/12)
  PDF file 1.5MB

• Hoshin Planning (8/94)

• How to Measure the Results of Work Teams (6/96)

• How to Order Career Service and Retirement Certificates (4/96)

• Human Resource Champions: The Next Agenda for Adding Value and Delivering Results (4/98)

Back to Top

I-N Titles

• Implementing FCAT-M Performance Management Competencies: Understanding Performance Management Process and Practices (8/08)

• Implementing FCAT-M Performance Management Competencies: Performance Coaching and Feedback (8/08)

• Implementing FCAT-M Performance Management Competencies: Facilitating Performance (8/08)

• Implementing FCAT-M Performance Management Competencies: Differentiating Performance (8/08)

• Implementing FCAT-M Performance Management Competencies: Building Performance Culture (8/08)

• Implementing the Results Act: Resources Galore (2/98)

• Improved Performance Starts with Planning I (4/95)

• Improved Performance Starts with Planning II (6/95)

• Improved Performance Starts with Planning III (8/95)

• Improved Performance Starts with Planning IV (12/95)

• Improving Customer Service Through Effective Performance Management (5/96)

• Improving Performance: How to Manage the White Space on the Organization Chart (2/94)

• Improving Performance Through Partnership (2/94)

• Innovative Reward Systems for the Changing Workplace (12/95)

• Innovative Suggestion Programs Improve Performance (12/97)

• Internet-Based Performance Management (2/99) Archive

• Kennedy Space Center Aims High With Its Goal Performance Evaluation System (Winter 2001)

• Keys to Effective Group Incentive Programs (5/2010)

• Keys to Implementing Pass/Fail Programs (10/96)

• Knowledge, Skills, and Attitudes for Effective Teams (12/95)

• The Leadership Moment-Nine True Stories of Triumph and Disaster and Their Lessons for us Al1 by Michael Useem; Three Rivers Press, 1998 (4/09)

• Lessons Learned (4/96)

• Lessons Learned about 360-Degree Feedback Programs (10/96)

• Lessons Learned from Awards Study (4/99)

• Life After the FPM (2/94)

• Linking Individual and Organizational Performance (10/95)

• Linking Individual Performance to Strategic Plans (6/98)

• Making the Connection: Aligning Employee Performance with Organizational Goals (8/99)

• Managing for Performance (2/96)

• Managing Generation X: How to Bring Out the Best in Young Talent (12/98)

• Managing Teleworker Performance (Fall 2001)

• Managing Teleworkers Requires Topnotch Performance Management Skills (March 2009)

• Measurement Activities in Full Swing (12/96)

• Measurement and Rewards Improve Performance at GSA (2/00)

• Measurement Study Features "Best-in-Class" (10/97)

• Measuring Hard-to-Measure Work: Research Scientists (4/00)

• Measuring Hard-to-Measure Work: Secretary (6/00)

• Measuring Hard-to-Measure Work: Supervisor (8/00)

• Measuring Team Performance (8/94)

• Merit System Principles and Performance Management (4/96)

• Model Leads to More Effective Teams (12/96)

• Multi-Rater Appraisal (10/95)

• Multi-Rater Appraisal: Confidentiality and Personal Privacy (8/98)

• NARA Re-engineering: The Story Begins (2/99)

• New Nature of Action Codes for Reporting Awards to CPDF, PMM-2002-08 (5/99)

• New Opportunities to Integrate and Invigorate (7/96)

• New Regulations Clarify Rating of Record Definition (12/98)

• New Rules for Crediting Performance in a Reduction in Force (12/97)

• Nonmonetary Awards for Political Appointees During the Presidential Election Period (5 U.S.C. 4508 AND 5 CFR 451.105(A)), PMM-2002-04 (8/96)

• Now You Can Network Through the Performance Management Clearinghouse (Fall 2000)

• NPR Highlights Customer Feedback (8/96)

Back to Top

O-P Titles

• One Team's Approach to Performance Appraisal (4/97)

• OPM Approves New Agency Performance Appraisal Systems (4/96)

• OPM Director Presents PILLAR Award at Strategic Compensation Conference (8/00)

• OPM Issues New SES Performance Appraisal Regulations (Fall 2000)

• OPM Plans FY2000 Study on Pass/Fail (8/99)

• OPM Proposes New Rules for Performance Management (2/95)

• OPM Showcases New Initiatives (12/97)

• OPM Survey Shows Agencies Successfully Practice Performance Management (Summer 2001)

• Organizational Change (8/95)

• Organizational Goals Can Be Powerful Energizers (4/00)

• Outstanding Team Management at IRS (6/96)

• Pass/Fail Appraisals (10/95)

• Pass/Fail Assessment: An Overview (4/96)

• Pay Progression Strategy Involves Performance Management Issues (10/98)

• Pay-for-Performance is Working! (10/99)

• Pay for Performance: Your Performance Management Program is the Foundation (4/07)

• Paying Awards Made Easy (2/99)

• Performance Appraisal for Teams (8/98)

• Performance Appraisal Assessment Tool (PAAT) (7/10)

  • Performance Appraisal Assessment Tool (Instructions) [249 KB] (7/10)

  • Performance Appraisal Assessment Tool Scoring Sheet [65 KB] (7/10)

  • Performance Appraisal Assessment Tool (Template) [648 KB] (7/10)

• Performance Agreements Lead to Improved Organizational Results (Winter 2001)

• Performance-Based Actions (3/09)

• Performance is the Centerpiece of Government Reform (Summer 2001)Archive

• Performance Management Clearinghouse: Sharing Practical Information (4/00)

• Performance Management Competencies: Communication Skills (Spring 2001)

• Performance Management Competencies: Setting Goals (Summer 2001)

• Performance Management Deregulation (8/95)

• Performance Management Programs Are Integral to Compensation System Design (Fall 2001)

• Performance Management Program Design Handbook (12/94)

• The Performance Measurement, Management, and Appraisal Sourcebook (4/97)

• Performance-Based Organizations (8/96)

• PILLAR Award Recipients Honored at the Strategic Compensation Conference (Fall 2001)

• Plan Awards Programs with SMART Moves (4/98)

• Planning and Measurement in Your Organization of the Future (4/96)

• The Policy Perspective on: Customer Service Standards (4/96)

• The Policy Perspective on: Pass/Fail Assessment (3/96)

• The Power of Positive Feedback (6/97)

• President Outlines HR Role in Achieving Organizational Results (8/00)

• The President's Award for Distinguished Federal Civilian Service (3/11)

• President's Management Council Committed to Performance Management (2/00)

• Presidential Award Winner (4/97)

• Presidential Memos Spotlight Performance Management (4/95)

• Program Updates: Trends, Developments, and Initiatives (10/99)

• Promoting Innovation in Government (Summer 2001)

• Proposed RIF Regs Address Retention Credit Based on Performance (2/97)

Back to Top

Q-S Titles

• Quality Step Increases: Know the Costs (6/00)

• Quality Step Increases: Timing Matters (4/99)

• Recognizing and Rewarding Supervisors and Managers (8/00)

• Reengineering the Corporation (12/95)

• Reinvention and Suggestions: How Do They Fit? (12/93)

• Reporting Awards Data to OPM (10/07)

• Reporting Awards with Ease: Simplified Nature of Action Codes: Introduction (8/99)

• Reporting Awards with Ease: Simplified Nature of Action Codes: Comparison (12/99)

• Reporting Rating of Record Data to OPM (6/98)

• Rewarding Organizational Goal Achievement (2/98)

• Rewarding With Certificates and Bonds (10/97)

• Rochester Institute of Technology/USA TODAY Quality Cup (8/00)

• Self-Directed Team Improves Performance (6/97)

• Setting the Stage for Performance Management Today (9/94)

• Strategies for Managing Teleworkers' Performance (5/10)

• The Strategy-Focused Organization (Spring 2001)

• Supervisors in the Federal Government: A Wake-Up Call (Summer 2001)

• A Supervisor's Checklist for Preparing for Employee Performance Reviews (5/2010)

• A Supervisor's Quick Review of Awards (6/00)

• Successful Change Requires Planning (10/96)

• Sustaining Knock Your Socks Off Service (10/94)

Back to Top

T-Z Titles

• Tax Issues for Awards (10/08) [89 KB]

• Team Incentives (12/94)

• Team Leader Guide Sees Performance Management Role (8/98)

• Team Leadership in the New Workplace (4/95)

• Team Talk: Maintaining High Performance Teams During Change (8/00)

• Teams Can Speed Suggestion Evaluation (10/95)

• Technology Can Facilitate Teamwork (8/96)

• Time-off Awards (2010)

• Time-off Awards: Reviewing the Basics (6/99)

• Transformations '97: Performance Management in a New Era (10/97)

• Transformations '98: Every Employee an MVP! (10/98)

• Trends and Shifts in the Use of Awards Governmentwide (12/99)

• Update on Employee Appraisal Systems (8/97)

• Upward Feedback Promotes Management Development (10/94)

• Use of Cash Awards Governmentwide (Fiscal Years 2001-2007) (9/08)

• Using a Balanced Scorecard Approach to Measure Performance (4/97)

• Using Balanced Measures as a Basis for Managers' Incentive Pay (4/99)

• USING "CASH SURROGATES" TO DELIVER CASH AWARDS (1/97)

• Using Customer Service Goals to Energize Support Organizations (6/00)

• Using Electronic Signatures in Performance Appraisal Programs (2/99)

• Using Intranets to Communicate Performance Management Programs (4/00)

• USING "NONMONETARY ITEMS" AS INCENTIVE AWARDS (1/97)

• Using Performance Appraisal to Link Strategic Planning and Training (2/94)

• Using Performance Management to Develop the Capacity to Perform (12/98)

• Using the Building Blocks of Employee Performance Plans (2/98)

• Using Referral Bonuses (8/08)

• Valuing Employee Performance - An Important Aspect of Performance Culture (5/10)

• Vice President Gore Hits Home with HAMMER Award For VA Regional Office (4/94)

• Warranty Conditions (2/95)

• What a Difference Effective Performance Management Makes! (Spring 2001)

• What Did You Say? The Art of Giving and Receiving Feedback (6/95)

• What to Avoid When Writing Standards (6/98)

• Work and Rewards in a Reengineered World (10/95)

Back to Top