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Telephone Quitlines

A Resource for Development, Implementation, and Evaluation

Telephone Quitlines: A Resource for Development, Implementation, and Evaluation
Telephone Quitlines
A Resource for Development,
Implementation, and Evaluation

This 2005 document is intended to help state health departments, health care organizations, and employers to contract for and monitor telephone-based tobacco cessation services. It is also intended to help states, health care organizations, and quitline operators enhance existing quitline services, and to inform those who are interested in learning more about population-based approaches to tobacco cessation.

Download guide

(PDF–1.93 MB)

Table of Contents, Preface, and Acknowledgements
(PDF–153 KB)
Chapter 1—The Role of Quitlines in Comprehensive Tobacco Control Programs
(PDF–120 KB)
Chapter 2—The Range of Practice
(PDF–705 KB)
Chapter 3—Contracting for Quitline Services
(PDF–140 KB)
Chapter 4—Technological Considerations
(PDF–240 KB)
Chapter 5—Staffing a Quitline
(PDF–161 KB)
Chapter 6—Quality Assurance in Quitline Counseling
(PDF–102 KB)
Chapter 7—Evaluating a Quitline
(PDF–134 KB)
Chapter 8—Costs Associated with Operating a Quitline
(PDF–146 KB)
Chapter 9—Promoting Quitlines
(PDF–187 KB)
Chapter 10—Quitline Partnerships
(PDF–139 KB)
Chapter 11—Future Directions
(PDF–137 KB)
References
PDF–112 KB)
Appendix
(PDF–1.1 MB)

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