Top 10 Best Practices for Government Websites
What to do: |
How to do it: |
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1. Meet all laws, requirements, policies and directives for Federal public websites. | |
2. Document and follow a web governance plan. |
Management and governance resources Governance self-assessment checklist (PDF, 19 KB, 1 page, August 2008) |
3. Implement a content strategy. | |
4. Focus on top tasks. | |
5. Collaborate across agencies and within your own agency to avoid duplication. | |
6. Regularly conduct user testing with actual customers. | |
7. Use performance metrics (not opinion) to influence design and drive improvements. | |
8. Make sure that people can find your most important content using search. | |
9. Engage your customers to create a two-way dialog. |
How to Collect Customer Feedback |
10. Stay current with the latest research and best practices. |
Content Lead:
Natalie Davidson
Page Reviewed/Updated: August 29, 2012