U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
A - Z Index:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
#
Office of Information Technology
Office of Information Technology Help Desk  

The IHS Help Desk web site is your first stop in resolving IT related problems.

The IHS Help Desk can assist with issues related to Resource Patient Management System (RPMS), Enterprise Technology Services (ETS), National Patient Information Reporting System (NPIRS), Internet or Intranet web sites (WEB), List Serv (LISTSERV), and Web Board (FORUM).

IHS Help Desk Contact Information:

National Help Desk Support
Toll Free: 1-888-830-7280
Albuquerque/NM Local: 1-505-248-4371
E-mail: support@ihs.gov

Rockville User Help Desk
Phone: 301-443-2423
Toll Free: 888-880-1285
Hours: 8:00AM – 5:00PM ET Monday - Friday

FOR UFMS Questions
UFMS Help Desk: 1-866-925-8367
Hours: 6:00 AM – 6:00 PM (MST)
Email: UFMS_PRISMHELPDESK@IHS.GOV
Web Site: http://intranet.hhs.gov/ufms/ihs.html

For Govtrip Questions
GovTrip Help Desk: 1-888-663-3447

For ITAS Questions
ITAS Help Desk: 1-301-504-3000

VistA Imaging Customer Support
VA Support Center provides assistance for issues related to the VistA Imaging program, such as setup and problem solving.

You can call (888) 596- 4357 or email vasd@va.gov.

HP Expertise Center provides dedicated VistA Imaging infrastructure support M-F 9am-8pm EST. The center will provide assistance to triage, troubleshoot, resolve & provide guidance related to the hardware, specifically the VI hardware, Archive Appliance & HP workstations.

(877) 896- 2158 M-F 9:00am - 8:00pm EST


Tiered Services – Organizational Structure:

Please follow the tiered structure below when obtaining support.

First, contact local clinic or hospital I T resources. Second, contact Area Office help desk. Third, contact I H S Help Desk.

For all calls or e-mails please provide:
  • Your name
  • Site/Facility/Area
  • Phone number

Also provide additional information if related to:

RPMS ETS NPIRS WEB LISTSERV FORUM
  • application name and version number
  • option(s) you were using when the problem occurred
  • brief description of the problem you're having
  • steps taken to troubleshoot the problem
  • Description of the problem
  • Troubleshooting performed prior to call
  • Operating System Version
  • Application Version
  • Hardware Model
  • Contact information
  • # of users affected
  • Description of urgency/criticality
  • report
  • version number
  • web site URL and section
  • brief description of the problem you're having
  • list serv name
  • first and last name, and email address
  • brief description of the problem you're having
  • web board name
  • username, first and last name, and email address
  • brief description of the problem you're having


CPU: 15ms Clock: 0s