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IHS Home
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Tier2 Area
HEAT
Materials
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Materials
HEAT Materials
How to Install the HEAT 9.5 Client
[PDF - 615KB]
How to Work with HEAT Self-Service
[PDF - 160KB]
HEAT 9.5. Software Training
[PPT - 1.8MB]
IHS Support Materials
IHS-Wide E-Mail Announcements | IOAT-SOP-09-01
[02/10-PDF-145KB]
OIT Customer Service Handbook
[PDF-806KB]
Help Desk Ticket Processing & Escalation | IOAT-SOP-08-01
[02/10-PDF-216KB]