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U.S. Office of Personnel Management - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People
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http://www.opm.gov/insure/health/planinfo/consumers/index.asp

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Health

Consumer Protections

Patient Safety
By asking questions, learning more and understanding your risks, you can improve the safety of your own health care, and that of your family members. Take these simple steps:

Stop Health Care Fraud
How to stop and report suspected health care fraud.

Disputed Claims
The procedures for you to use to file a formal request for reconsideration of a health care claim.

Getting the Most Benefit from Your Health Plan
Suggestions for getting the most benefit from your FEHB plan.

Patient Bill of Rights
A report of the Advisory Commission on Consumer Protection and Quality in the Health Care Industry published in November 1997. The FEHB Program is in full compliance with the President's Patients' Bill of Rights.

 
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