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U.S. Office of Personnel Management - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

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Tips and Checklist: Overview

The U. S. Office of Personnel Management’s (OPM) Ombudsman was established in January 2010.  The Ombudsman is a neutral, independent and confidential resource who is committed to helping our external customers and employees timely resolve individual claims, concerns or complaints.  The Ombudsman works by promoting and encouraging high-quality customer service and seeking continuous improvement by inviting customer involvement.

The Ombudsman also provides other services which are listed in the Charter Adobe Acrobat Version [883 KB] found at our About Us page.


Our Tips Sheet provides our customers with some useful suggestions. We encourage you to take a few moments and review the Tips Sheet. We believe it will help you provide us with information we may need to expedite responding to your request.


Our Preparation Checklist provides you with a helpful means of gathering and organizing any information you may have to be prepared to provide to OPM.