La Comisión ha adoptado las normas para la Facturación Veraz para hacer que los consumidores comprendan mejor sus cuentas telefónicas. Entre otros requisitos, la sección 64.2401 de las normas exige que la cuenta de la compañía de teléfono debe: (1) incluir una descripción del servicio o de los servicios ofrecidos que sea clara, breve, sencilla y que no sea engañosa; (2) debe identificar el proveedor de servicio asociado con cada cargo; (3) identificar clara y visiblemente cualquier cambio en el proveedor de servicios; (4) debe reflejar descripciones de los cargos completas y que no sean engañosas; (5) determinar qué cargos no llevarán a que se desconecte el servicio básico local que se ofrece al consumidor si este deja de pagarlos; y (6) habilitar un número de teléfono gratuito para que los clientes llamen si desean presentar una queja u obtener información.

La Comisión también determinó que todos los proveedores de telecomunicaciones deberán usar denominaciones estándar en las cuentas, cuando se refieran a los cargos relacionados con acciones reguladoras federales, como cargos por servicio universal, cargos por la línea del abonado y cargos por la portabilidad del número de teléfono local.

Major Truth-In-Billing Orders and Notices

12/17/10
Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).
Order: Word | Acrobat

10/14/10
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".
News Release: Word | Acrobat
NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/13/10
FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".
News Release: Word | Acrobat
White Paper: Word | Acrobat

5/26/10
FCC Survey Confirms Consumers Experience Mobile Bill Shock and Confusion About Early Termination Fees.
News Release: Word | Acrobat
Survey: Word | Acrobat
Tips: Word | Acrobat

5/25/10
Consumer & Governmental Affairs Bureau Announces the Dates for Filing Comments and Reply Comments on its Public Notice Regarding "Bill Shock"
Public Notice: Word

5/11/10
Comment Sought on Measures Designed to Assist U.S. Wireless Consumers to Avoid "Bill Shock".
Public Notice: Word | Acrobat

8/27/09
FCC Seeks Comment on Additional Opportunities to Protect and Empower Consumers in Communications Marketplace.
News Release: Word | Acrobat
NOI: Word | Acrobat
Presentation: Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/07/2005
FCC Announces OMB Approval of Revised Information Collection(s) Concerning Its Truth-In-Billing Rules.
News Release: Word | Acrobat 

3/18/2005
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word | Acrobat 
News Release (3/10/05): Word | Acrobat 
Powell Statement: Word | Acrobat 
Abernathy Statement: Word | Acrobat 
Copps Statement: Word | Acrobat 
Adelstein Statement: Word | Acrobat

6/23/2004
NASUCA PETITION FOR DECLARATORY RULING REGARDING TRUTH-IN-BILLING. Granted NASUCA's Motion for Extension of Time. Revised Reply Comment Date: August 13, 2004. (Dkt No. 04-208). Reply Comments Due: 08/13/2004. Adopted: 06/23/2004 by ORDER. (DA No. 04-1820) Word | Acrobat

5/25/2004
National Association of State Utility Consumer Advocates (NASUCA) Petition for Declaratory Ruling Regarding Truth-in-Billing and Billing Format, CG Docket No. 04-208, Pleading Cycle Established, (DA No. 04-1495) Word | Acrobat

12/13/2002
Report and Order and Second Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 02-329, 17 FCC Rcd 24952 Word | Acrobat | Errata

03/31/2000
Errata, DA 00-745, 15 FCC Rcd 16544 (Com. Car. Bur. 2000) Word | Acrobat

03/23/2000
Order on Reconsideration, FCC 00-111, 15 FCC Rcd 6023 (2000)

04/15/1999
Report and Order and Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 99-72, 14 FCC Rcd 7492 Word | Acrobat | News Release