Animal Care and Service Workers

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Summary

Animal care and service workers
While most animal trainers train dogs, others work with horses or marine mammals.
Quick Facts: Animal Care and Service Workers
2010 Median Pay $19,780 per year
$9.51 per hour
Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training See How to Become One
Number of Jobs, 2010 234,900
Job Outlook, 2010-20 23% (Faster than average)
Employment Change, 2010-20 54,000

What Animal Care and Service Workers Do

Animal care and service workers care for the needs of animals. They feed, water, groom, bathe, and exercise pets and other nonfarm animals. Job tasks vary by position and place of work.

Work Environment

Animal care and service workers work in a variety of settings, including kennels, zoos, stables, animal shelters, pet stores, veterinary clinics, and aquariums. Some of the work may be physically or emotionally demanding, and the number of work-related injuries and illnesses is higher than the national average.

How to Become an Animal Care and Service Worker

Most animal care and service workers learn on the job. Still, many employers prefer to hire candidates who have experience working with animals. Some positions require formal education.

Pay

In May 2010, the median annual wage of nonfarm animal caretakers was $19,550, and the median annual wage of animal trainers was $26,580.

Job Outlook

Employment of animal care and service workers is expected to grow 23 percent from 2010 to 2020, faster than the average for all occupations. High turnover and rapid employment growth should result in excellent job opportunities for candidates for most positions.

Similar Occupations

Compare the job duties, education, job growth, and pay of animal care and service workers with similar occupations.

O*NET

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Contacts for More Information

Learn more about animal care and service workers by contacting these additional resources.

What Animal Care and Service Workers Do About this section

Animal care and service workers
Pet sitters care for pets while the owner is at work or on vacation.

Animal care and service workers care for the needs of animals. They feed, water, groom, bathe, and exercise pets and other nonfarm animals. Job tasks vary by position and place of work.

Duties

Animal care and service workers typically do the following:

  • Feed and give water to animals
  • Clean equipment and the living spaces of animals
  • Monitor animals and record information such as their diet, physical condition, and behavior
  • Examine animals for signs of illness or injury
  • Exercise animals
  • Bathe animals, trim nails, clip hair, and attend to other grooming needs
  • Train animals to obey or to do specific behaviors

Animal care and service workers train, feed, groom, and exercise animals. They also clean, disinfect, and repair the animals' cages. They play with the animals, provide companionship, and observe behavioral changes that could indicate illness or injury.

Boarding kennels, pet stores, animal shelters, rescue leagues, veterinary hospitals and clinics, stables, laboratories, aquariums and natural aquatic habitats, and zoological parks all house animals and employ animal care and service workers. 

Nonfarm animal caretakers typically work with cats and dogs in animal shelters or rescue leagues. All caretakers attend to the basic needs of animals, but experienced caretakers may have more responsibilities, such as helping to vaccinate or euthanize animals under the direction of a veterinarian. Caretakers also may have administrative duties, such as keeping records on the animals, answering questions from the public, educating visitors about pet health, or screening people who want to adopt an animal. 

Animal trainers train animals for riding, security, performance, obedience, or assisting people with disabilities. They familiarize animals with human voices and contact, and they teach animals to respond to commands. Most animal trainers work with dogs and horses, but some work with marine mammals, such as dolphins. Trainers teach a variety of skills. For example, some may train dogs to guide people with disabilities; others teach animals to cooperate with veterinarians or train animals for a competition or show. 

The following are types of animal care and service workers:

Groomers specialize in maintaining a pet's appearance. Groomers may operate their own business, work in a grooming salon, or, increasingly, run their own mobile grooming service that travels to clients’ homes. Demand for mobile grooming services is growing because these services are convenient for pet owners, allowing the pet to stay in its familiar environment.

Some groomers are employed by kennels, veterinary clinics, or pet supply stores, where they groom mostly dogs, but some cats, too. In addition to cutting, trimming, and styling the pet's fur, groomers clip nails, clean ears, and bathe pets. Some groomers also schedule appointments, sell products to pet owners, and identify problems that may require veterinary attention.

Grooms care for horses. Grooms work at stables and are responsible for feeding, grooming, and exercising these animals. They saddle and unsaddle horses, give them rubdowns, and cool them off after a ride. In addition, they clean out stalls, polish saddles, and organize the tack room where they keep harnesses, saddles, and bridles. They take care of food and supplies for the horses. Experienced grooms also may help train horses. 

Keepers are animal care and service workers who work in zoos. They plan the animals' diets, feed them, and monitor their eating patterns. They also clean the animals' enclosures, monitor their behavior, and watch for signs of illness or injury. Depending on the size of the zoo, they may work with either a broad or a limited group of animals. They may help raise young animals, and they often spend time answering questions from the public. 

Kennel attendants care for pets while their owners are working or are traveling. Basic attendant duties include cleaning cages and dog runs, and feeding, exercising, and playing with animals. Experienced attendants also may provide basic healthcare, bathe animals, and attend to other basic grooming needs. 

Pet sitters look after animals while the owner is away. They go to the pet owner's home, allowing the pet to stay in its familiar surroundings and follow its routine. Most pet sitters feed, walk, and play with pets daily. More experienced pet sitters also may bathe, groom, or train pets. Most watch over dogs, but a few take care of cats.

Work Environment About this section

Animal care and service workers
Groomers wash, cut, and brush an animal’s coat.

Animal care and service workers held about 234,900 jobs in 2010. About 81 percent of these workers were nonfarm animal caretakers, and 19 percent were animal trainers.

Animal care and service workers work in a variety of settings. Although many work in kennels, others work in zoos, stables, animal shelters, pet stores, veterinary clinics, and aquariums. Mobile groomers and pet sitters typically travel to customers’ homes. Caretakers of show and sports animals travel to competitions.

The work of animal care and service workers may be unpleasant and emotionally distressing. For example, those who work in shelters may see abused, injured, or sick animals. Some caretakers may have to help euthanize seriously injured or unwanted animals. Depending on their work setting, animal caretakers may work outdoors in all kinds of weather. Some facilities can be noisy.

Injuries

Animal care and service workers experience a work-related injury and illness rate that is much higher than that of most occupations. When working with scared or aggressive animals, caretakers may be bitten, scratched, or kicked. Also, injuries may happen while the caretaker is holding, cleaning, or restraining an animal. In addition, most animal care and service work involves many physical tasks, such as moving and cleaning cages, lifting bags of food, and exercising animals.

Work Schedules

Animals need care around the clock; many facilities, such as kennels, zoos, animal shelters, and stables, must be staffed 24 hours a day. Therefore, animal caretakers often work irregular hours and night, weekend, and holiday shifts. About 35 percent of nonfarm animal caretakers work part time.

About 28 percent of animal care and service workers were self-employed in 2010. Many of these workers can set their own schedule.

How to Become an Animal Care and Service Worker About this section

Animal care and service workers
Some kennel attendants work in shelters and may try to match animals with families.

Most animal care and service workers learn on the job. Still, many employers prefer to hire people who have experience with animals. Zookeeper and marine mammal trainer positions require formal education. 

Education

Most animal care and service worker positions do not require formal education, but many animal care facilities require at least a high school diploma or the equivalent. 

Although pet groomers typically learn by working under the guidance of an experienced groomer, they can also attend one of 50 state-licensed grooming schools. The length of each program varies with the school and the number of advanced skills taught.

Most zoos require keepers to have a bachelor’s degree in biology, animal science, or a related field. 

Animal trainers usually need a high school diploma or the equivalent, although some positions may require a bachelor’s degree. For example, marine mammal trainers usually need a bachelor’s degree in marine biology, animal science, biology, or a related field. 

Dog trainers and horse trainers typically qualify by taking courses at community colleges or vocational and private training schools. 

Training

Most animal care and service workers learn through short-term on-the-job training. They begin by doing basic tasks and work up to positions that require more responsibility and experience. 

Some animal care and service workers may receive training before they enter their position. For example, caretakers in shelters can attend training programs through the Humane Society of the United States and the American Humane Association. Pet groomers often learn their trade by completing an informal apprenticeship, usually lasting 12 to 20 weeks, under the guidance of an experienced groomer.   

Certification

Although not required, certifications available in many of these occupations may help workers establish their credentials and enhance their skills. For example, several professional associations and hundreds of private vocational and state-approved trade schools offer certification for dog trainers. The National Dog Groomers Association of America offers certification for master status as a groomer. Both the National Association of Professional Pet Sitters and Pet Sitters International offer a home-study certification program for pet sitters. Marine mammal trainers should be certified in SCUBA. 

Work Experience

For many caretaker positions, it helps to have experience working with animals. Nearly all animal trainer and zookeeper positions require candidates to have experience with animals. 

Important Qualities

Compassion. All workers must be compassionate when dealing with animals and their owners. They should like animals and must treat them with kindness.

Customer-service skills. Animal care and service workers should understand pet owners’ needs so they can provide services that leave the owners satisfied. Some animal care and service workers may need to deal with distraught pet owners; for example, caretakers working in animal shelters may need to reassure owners looking for a lost pet.

Detail oriented. Workers must be detail oriented because they are often responsible for keeping animals on a strict diet, maintaining records, and monitoring changes in animals’ behavior. 

Patience. Many animal caretakers and all animal trainers need to be patient when teaching or dealing with animals that do not respond to commands.

Problem-solving skills. Animal trainers must have problem-solving skills when teaching an animal obedience and other behaviors. They must assess whether the animals are responding to the trainer’s teaching methods and identify which methods are most successful.

Stamina. Stamina is important for animal care and service workers because their work often involves kneeling, crawling, bending, and, occasionally, lifting heavy supplies, such as bags of food.

Pay About this section

Animal Care and Service Workers

Median annual wages, May 2010

Total, All Occupations

$33,840

Animal Trainers

$26,580

Animal Care and Service Workers

$19,780

Nonfarm Animal Caretakers

$19,550

 

The median annual wage of nonfarm animal caretakers was $19,550 in May 2010. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $16,050, and the top 10 percent earned more than $31,880. 

The median annual wage of animal trainers was $26,580 in May 2010. The lowest 10 percent earned less than $17,240, and the top 10 percent earned more than $53,580. 

Animals need care around the clock; many facilities, such as kennels, animal shelters, and stables, must be staffed 24 hours a day. Therefore, animal caretakers often work irregular hours and night, weekend, and holiday shifts. About 35 percent of nonfarm animal caretakers work part time.  

About 28 percent of animal care and service workers were self-employed in 2010. Many of these workers can set their own schedule.

Job Outlook About this section

Animal Care and Service Workers

Percent change in employment, projected 2010-20

Nonfarm Animal Caretakers

28%

Animal Care and Service Workers

23%

Total, All Occupations

14%

Animal Trainers

3%

 

Overall employment of animal care and service workers is projected to grow by 23 percent from 2010 to 2020, faster than the average for all occupations. However, employment growth will vary by specialty: for example, employment of nonfarm animal caretakers is projected to grow by 28 percent, while employment of animal trainers is projected to grow by 3 percent.  

Animal care and service workers will be needed to keep up with a growing pet population. In addition, many people consider their pets to be a part of their family and are willing to pay more for pet care than owners have in the past. Employment in kennels, grooming shops, pet stores, and veterinary clinics and hospitals is projected to increase to keep up with the growing demand for animal services.

Demand for zookeepers, marine mammal trainers, and horse trainers is projected to grow more slowly. Many work at zoos, shows, and amusement and recreation establishments, none of which is expected to add as many positions as other traditional pet care facilities. Furthermore, the cost of owning and riding horses is still too high for many people, so employment of horse trainers is not expected to grow as fast as employment of those who work with companion pets, such as dogs and cats. 

Job Prospects

Job opportunities should be excellent for most positions. Employment growth and high turnover are expected to lead to many openings for dog trainers, groomers, pet sitters, kennel attendants, and caretakers in shelters and rescue leagues. As the companion animal population grows and the number of pet services increase, more workers will be needed. In addition, entry requirements are low for most animal care occupations, so positions should continue to be available for workers looking to enter the field.  

However, candidates will face strong competition for positions as marine mammal trainers, horse trainers, and zookeepers. The relatively few positions and the popularity of the occupations should result in far more applicants than available positions.

Employment projections data for animal care and service workers, 2010-20
Occupational Title SOC Code Employment, 2010 Projected Employment, 2020 Change, 2010-20 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Animal Care and Service Workers

234,900 288,900 23 54,000

Animal Trainers

39-2011 45,800 47,300 3 1,500 [XLS]

Nonfarm Animal Caretakers

39-2021 189,100 241,500 28 52,500 [XLS]

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of animal care and service workers.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help 2010 MEDIAN PAY Help
Agricultural workers

Agricultural Workers

Agricultural workers maintain the quality of farms, crops, and livestock by operating machinery and doing physical labor under the supervision of agricultural managers.

See How to Become One $18,970
Farmers, ranchers, and other agricultural managers

Farmers, Ranchers, and Other Agricultural Managers

Farmers, ranchers, and other agricultural managers run establishments that produce crops, livestock, and dairy products.

High school diploma or equivalent $60,750
Veterinarians

Veterinarians

Veterinarians care for the health of animals. They diagnose, treat, or research medical conditions and diseases of pets, livestock, and animals in zoos, racetracks, and laboratories.

Doctoral or professional degree $82,040
Veterinary assistants and laboratory animal caretakers

Veterinary Assistants and Laboratory Animal Caretakers

Veterinary assistants and laboratory animal caretakers look after nonfarm animals in laboratories, animal hospitals, and clinics. They care for the well-being of animals by doing routine tasks under the supervision of veterinarians, scientists, or veterinary technologists or technicians.

High school diploma or equivalent $22,040
Veterinary technologists and technicians

Veterinary Technologists and Technicians

Veterinary technologists and technicians perform medical tests under the supervision of a licensed veterinarian to treat or to help veterinarians diagnose the illnesses and injuries of animals.

Associate’s degree $29,710
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition, Animal Care and Service Workers,
on the Internet at http://www.bls.gov/ooh/personal-care-and-service/animal-care-and-service-workers.htm (visited October 17, 2012).

Publish Date: Thursday, April 26, 2012