Office and Administrative Support Occupations

Bill and Account Collectors

Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

Cargo and Freight Agents

Cargo and freight agents coordinate and facilitate incoming and outgoing shipments for transportation companies and other businesses.

Couriers and Messengers

Couriers and messengers transport documents and packages for individuals, businesses, institutions, and government agencies.

Customer Service Representatives

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.

Desktop Publishers

Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that will be printed or put online. They collect the text, graphics, and other materials they will need and then format them into a finished product.

Financial Clerks

Financial clerks do administrative work for banking, insurance, and other companies. They keep records, help customers, and carry out financial transactions.

General Office Clerks

General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing, and filing. However, tasks vary widely in different jobs.

Information Clerks

Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns.

Material Recording Clerks

Material recording clerks keep track of information to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

Police, Fire, and Ambulance Dispatchers

Police, fire, and ambulance dispatchers, also called 9-1-1 operators or public safety telecommunicators, answer emergency and non-emergency calls. They take information from the caller and send the appropriate type and number of units.

Postal Service Workers

Postal Service workers sell postal products and collect, sort, and deliver mail.

Receptionists

Receptionists perform various administrative tasks, including answering telephones and giving information to the public and customers. 

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and organizational tasks. They organize files, draft messages, schedule appointments, and support other staff.

Tellers

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.