Filing Closed Captioning Complaints?
For consumers who wish to contact their video programming distributor (VPD) directly regarding a closed captioning problem they are experiencing, the FCC has established a VPD Registry, which contains contact information to reach a VPD about closed captioning. The link to the VPD Registry is http://esupport.fcc.gov/vpd-search/search.action.
If a consumer prefers to file a written complaint with the VPD or the Commission you can follow the procedures listed below.
For captioning problems during non-emergency programming, you may file a written complaint with either the FCC or your video programming distributor (i.e., your cable or satellite TV service, or the TV station if you do not pay for cable, satellite, or another subscription video service). If you file your complaint with the FCC, the FCC will forward the complaint to your video programming distributor.
The FCC rules establish specific time limits for filing closed captioning complaints. Your written complaint must be filed within 60 days of the captioning problem. After receiving a complaint, either directly from you or from the FCC, the video programming distributor will have 30 days to respond to the complaint. If you filed your complaint with your video programming distributor and they do not respond within 30 days, or if a dispute remains, you can send your complaint to the FCC.
You can file your written complaint by using the on-line complaint form found at http://esupport.fcc.gov/complaints.htm?sid=&id=d1e3. You can also file your complaint with the FCC’s Consumer Center by e-mailing email@example.com; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
The best way to provide all the information the FCC needs to process your complaint is to complete fully the on-line complaint form. If you do not use the on-line complaint form, your complaint, at a minimum, should include the following information:
|last reviewed/updated on 7/14/10|