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Evaluation of CDC-INFO Services

CDC-INFO is continuously monitored for quality assurance and customer satisfaction. Data and analyses generated through an evaluation of CDC-INFO Quality of Contact Handling are primarily used to assess consumer satisfaction, service effectiveness and to continually improve services. Customer Service Representatives (CSR) contacts, Email Correspondence Writers, and Health Specialist Representatives (HSR) are scored on the quality of their responses to an inquirer′s question received by CDC-INFO. The responses are scored using these evaluation measures: Accuracy of Response, Completeness of Information, and Manner of Delivery /Tone.

qualtiy assurance 2010

What impact does CDC-INFO have?

cdc call center By responding to your questions, CDC-INFO provides information and education. In many instances, the information provided has helped people make behavior changes which lead to healthier individuals and communities. Survey data show that 81% of respondents indicated in a call-back survey that they made a behavior change because of CDC-INFO health information they received.

Visit the CDC-INFO Web Metrics Dashboard

Contact Us:
  • Page last reviewed: October 1, 2012
  • Page last updated: May 18, 2011 The U.S. Government's Official Web PortalDepartment of Health and Human Services
Centers for Disease Control and Prevention   1600 Clifton Rd. Atlanta, GA 30333, USA
800-CDC-INFO (800-232-4636) TTY: (888) 232-6348 - Contact CDC-INFO