Apply Now for the CFPB Consumer Response Team
Hear directly from consumers about the challenges they face in consumer financial markets and bring their concerns to the attention of financial institutions! Join our Consumer Response team!
Learn about how both bank and nonbank financial institutions serve their customers, be a leader in your field, and help ensure that consumer finance markets work for all Americans.
What the division does
The Consumer Response team hears directly from consumers about the challenges they experience in the financial products and services marketplace. We bring consumer concerns to the attention of financial institutions, including banks, mortgage companies, student loan servicing firms and others, and to address consumer complaints.
Three tactics drive the CFPB’s approach to consumer response:
- Apply knowledge of consumer financial protection regulations to consumer complaints.
- Assess the merits of complex consumer complaints, perform case analyses, and identify and report significant trends in consumer complaints.
- Lead others in case analyses and research into consumer financial protection regulations.
The Dodd-Frank Wall Street Reform and Consumer Protection Act streamlined consumer protection oversight authority in the CFPB – promoting greater efficiency and accountability of financial institutions for American consumers.
Why you should apply to a CFPB Consumer Response job opportunity
The Consumer Response team works directly with consumers, financial institutions, and other stakeholders, collecting information and performing analyses that serve as an early warning sign for the Bureau and the consumer finance markets as a whole. We are seeking collaborative and innovative talent to serve in diverse roles whose duties will be to:
- Provide insight on consumer laws applicable to individual cases.
- Review consumer complaints and company responses in light of applicable laws, regulations, and CFPB guidance.
- Ensure questions and concerns are addressed or raised to the appropriate office within the CFPB.
Come join a diverse and talented team with unparalleled opportunities to expand your horizons and make a difference in consumers’ lives! We have built – and continue to build – a highly qualified consumer response staff to execute on all of our goals. Our team comes from a variety of backgrounds that have given them the knowledge and familiarity with applicable consumer finance regulations that impact American consumers on an everyday basis. You’ll work with many attorneys, former financial institution examiners and social workers, and more. If you believe you have the skills and talent to innovate, we need you!
Featured positions
Investigator
An Investigator serves as a Consumer Response Specialist with technical and program authority in the CFPB. Responsibilities include reviewing consumer complaints and company responses in light of applicable laws, regulations, and CFPB guidance and identifying patterns and trends. Typical duties are:
- Effectively applying federal consumer financial protection laws (such as: Truth in Lending Act, Electronic Fund Transfer Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act) to analyze and to respond in a timely manner to complex consumer complaints.
- Responding to complex oral and written inquiries received from consumers and/or other agencies about financial products and services that have significant policy or legal implications, such as credit cards, mortgages, other loans, debt collection and credit bureaus.
- Identifying and reporting significant trends in consumer complaints indicating the need to update CFPB policies/procedures, make recommendation for regulatory changes, or recommend the adoption and application of new methods, approaches and criteria to ensure program requirements are aligned with strategic objectives.
- Performing independent research of existing consumer financial protection regulations to determine their correct application in ambiguous or complex consumer complaint scenarios. Correctly synthesizing and documenting complex fact patterns into understandable summaries for use in various organizational oversight activities.
Other Current Job Opportunities
Please go to our jobs sections to view other job opportunities
Interested? Questions?
Interested in a job with CFPB Consumer Response, but don't see a current vacancy that is right for you? Please contact jobs@cfpb.gov. We'll let you know if a job that is right for you becomes available.
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