Have you ever opened a package from the grocery store to find that something wasn’t right about it, and then wondered who to call to report a problem?  The company’s toll-free number? The grocery store that sold it? Or someone else? If that product involves meat, poultry, or a processed egg product, the USDA’s Food Safety and Inspection Service just made it easier consumers to alert the agency to food safety problems, any time of the day or night.

The Electronic Consumer Complaint Form (ECCF), which became available on FSIS’s website this morning, will allow consumers to submit the important information FSIS needs to begin an investigation in just six steps. Consumers will be requested to provide details on:

• When and where the product was purchased;
• When and how the problem was noticed;
• And how the agency can contact you for more information. Personal information is optional and will be used solely for the agency’s investigative purposes and product tracking. Read more »

Click for larger image.

Most people reading this probably have heard the statistic by now that one in six Americans, or 48 million people, is expected to get sick from foodborne illness each year.  You also probably have a lot of questions about what federal public health agencies are doing to prevent those illnesses, and what precautions you can take to further protect yourself and your family. Read more »

Today I hosted my very first twitter chat.  Seeing all the conversations fly by in real-time on Tweetdeck was overwhelming at first but I quickly got the hang of it.  I was happy to see so many tweeters send questions to our @USDA Twitter account for me to answer. I really hope that the chat was informative and interesting to all of you who participated.  It certainly was for me!

As a mom, grandmother and someone who spent many valuable years working in schools, I understand—first-hand—the great feedback that people provided. There are challenges in meeting the needs of growing children, and I believe the improvements we’ve made to school meals will go a long way toward meeting those challenges. I’m proud of what we’ve been able to do so far. Read more »

Now that the school year has started, everyone is abuzz about the healthier meals being served at schools all over the country.  As a result of the Healthy Hunger-Free Kids Act of 2010, starting this fall, school meals are featuring more whole grains, both fruits and vegetables at every meal, and less sodium and trans fat.  Portion sizes are adjusted for age, among other improvements.

As a result, you may have questions like:

What kinds of new foods will my child’s school offer?

What prompted the changes?

What can I do to help my child eat healthier at home? Read more »

Agriculture Deputy Secretary Kathleen Merrigan, hosts a live Twitter chat focused on the Department’s support of local and regional food systems and the recent release of the 2.0 version of the Know Your Farmer, Know Your Food Compass on Tuesday, July 24, 2012, in Washington, D.C.

When we first launched the Know Your Farmer, Know Your Food Compass in February, we knew you would use this digital record to explore USDA’s work on local and regional food.  And you have. Read more »

Based on the overwhelming participation in our recent Google + Hangout, we know you have lots of questions about local food in your community and what USDA can do to help.  Some of your questions may be like these:

I’m in Wisconsin and know USDA funded a grocery store featuring local food in Connecticut. How can I find out more?

How many local food projects does USDA fund in Wyoming?

I live in Maine. Who grows local produce in the winter here?

Where is the closest food hub that can help me with distributing my produce into my local school? Read more »