Business Continuity for Financial Services
Cash Services
In the Event of a Business Disruption at the Federal Reserve
Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Cleveland’s business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service.
If the normal provision of cash services is impaired, the Fourth District will notify its customers via FedLine for the Web.
Accessing Federal Reserve Cash Services
If your normal currency and coin ordering channel (e.g., FedLine for the Web) is unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. In order to expedite our Due Diligence process, please ensure that the employee who contacts our Federal Reserve office is reflected on your institution’s Official Authorization List (OAL). Please see contact numbers below.
If a Fourth District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.
Cleveland Office
If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders:
| Telephone orders (currency and coin) | 216-579-CASH (2274) |
|---|---|
| Fax orders (currency and coin) | 216-579-2950 |
| Cash administration division | 216-579-CASH (2274) |
| Cleveland FRB Police | 216-579-2829 |
If the Cleveland Branch is inaccessible, please contact the Cincinnati main office.
Cincinnati Office
If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders:
| Telephone orders (currency and coin) | 513-455-4241 |
|---|---|
| Fax orders (currency and coin) | 513-455-4588 |
| Cash administration division | 513-455-4241 |
| Cincinnati FRB Police | 513-455-4220 |
Check Services
In the Event of a Business Disruption at the Federal Reserve
During a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about local Federal Reserve Check Services continuity procedures are provided below. This information, in combination with that of frbservices.org, should be used for your institution’s business continuity planning.
The Fourth District will use a common approach to a business disruption for any of our offices. Our communications will include bulletins on our external website with links to detailed information for customers. Also, e-mail notifications and Fedline notifications will be employed, as well as targeted telephone calls. Any special instructions germane to a specific district office will be communicated at that time via these media.
Depending on the specific situation, special drop points may be communicated to financial institutions. Any such information will be included in the communications methods described above.
| Cleveland Office | ||
|---|---|---|
| Check Production Manager, Nights | Michael Lanzarotta | 216-579-2447 |
| Check Production Administrator, Days | Sharen Albert | 216-579-2160 |
| Check Customer Support 1-800-929-2435, option 2 | ||