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Customer Service
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arrowWelcome to the United States - Model Ports Program
Initiative to ensure travelers have a pleasant and efficient experience entering the United States.
- International Traveler Satisfaction Survey Overviewfeatured see also
- 05/02/2012
- CBP’s Pledge to Travelers
- 04/30/2010
- How CBP Handles Traveler Complaints
- 04/30/2010
- DHS Traveler Redress Inquiry Programfeatured see also
- 08/21/2009
- CBP Passenger Service Manager Listingfeatured see also
- 04/05/2012

PSMs are the primary point of contact to address concerns or comments about the inspections process of international travelers.
- Find an Answer, Ask a Questionfeatured see also (offsite link)
- I Did Not Turn In My I-94 When I Left The U.S., What Should I Do?
- What documents does a foreign national or green card holder need to enter the U.S.?
- Top 20 Travel Questions and Answers
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Customer Service
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 Know Before You Go
 DHS Traveler Redress Inquiry Program
 CBP Passenger Service Manager Listing
 International Traveler Satisfaction Survey Overview
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