Account management’s purpose is to utilize an account-based methodology consistent with risk management principles to develop and maintain the highest level of trade compliance.

The NAM is an experienced CBP professional who acts as the primary point of contact for all CBP trade related issues. The NAM provides guidance and assistance to the account and can offer advice on a wide variety of importing topics, such as: improving internal controls, joining other CBP programs, or complying with CBP initiatives. Additionally, the NAM collaborates with other CBP disciplines to create and implement comprehensive strategies to manage risk and facilitate trade. The NAM has contact with CBP subject matter experts at all levels so that issues can be resolved as expediently as possible.

Currently accounts can be either an importer or broker. All importers participating in the ISA program have a designated account manager as an additional benefit of the program. Other accounts are selected by CBP Headquarters, Account Management Branch based on needs and potential risk to CBP.

In an effort to better address issues facing accounts, each NAM is now assigned to 1 of 10 industry teams. The industry teams are:

Agriculture and Prepared Products
Automotive and Aerospace
Base Metals and Machinery
Consumer Products
Customhouse Brokers
Industrial and Manufacturing Materials
Information Technology and Consumer Electronics
Petroleum, Natural Gas and Minerals
Pharmaceuticals, Health and Chemicals
Textiles, Wearing Apparel and Footwear

Assignment to a specific industry allows NAMs to build commodity and issue expertise, develop an understanding of how that industry operates, and collaborate more effectively.