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 DCR EEO Complaints Management
(pdf - 208 KB.)
 How to File an EEO Complaint
(pdf - 103 KB.)
 Overview of the EEO Complaint Process
 EEO Issues and Bases
 Formal EEO Complaint Process
 Request for Informal EEO Counseling
(pdf - 78 KB.)
Informal EEO Complaint Process

A person who wishes to pursue a claim of employment discrimination against CBP must do so by contacting an EO Officer within 45 days of the date of the alleged discriminatory act or within 45 days of the effective date of the personnel or employment action. This contact initiates the informal counseling process provided for by the EEOC regulations.

The EO official is then required to conduct a limited inquiry into the claim. The purposes of this inquiry are to identify the bases and issues being raised by the person and to seek a resolution regarding the claim. The EO official must complete the limited inquiry within 30 calendar days from the date of the initial contact. If the matter is not resolved, the person making the claim of discrimination will be given a “Notice of Right to File a Discrimination Complaint (NORTF).”

Mediation is a process in which a trained neutral third party assists in resolving a dispute, or at least narrowing and clarifying issues, in a manner that is acceptable to both sides. Mediation is different from traditional litigation in that it is informal, the rules of evidence do not apply, testimony is not taken, and the mediator does not decide the dispute. Regarding complaints against CBP, mediation may be requested at either the informal or formal stages.

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