Frequently Asked Questions (FAQs) provide a group of commonly asked questions and answers about features in My HealtheVet. Please note that all FAQs that begin with VA come from your VA health record. If it begins with DoD it comes from the Department of Defense. All other information is either self-entered by you or is general information about My HealtheVet.
Authentication FAQs
Your Doctor and My HealtheVet
VA Blue Button
What is VA Blue Button?
The VA Blue Button is a feature that will let you view, save, download and/or print your information in My HealtheVet. You may be able to access specific VA Blue Button features based on your My HealtheVet account type. The three account types available are: Basic, Advanced and Premium. For more information about these accounts, select My HealtheVet Account Types.
What type of information can I view in VA Blue Button?
If you have a Basic account, you can print, download or save the following types of Self Reported information:
- Allergies, Self Reported
- Family Health History, Self Reported
- Health Care Providers, Self Reported
- Health Insurance, Self Reported
- Immunizations, Self Reported
- Labs and Tests, Self Reported
- Medical Events, Self Reported
- Medications and Supplements, Self Reported
- Military Health History, Self Reported
- Treatment Facility, Self Reported
- Vitals and Readings, Self Reported
If you have an
Advanced account it includes the features of a Basic account plus:
If you have a
Premium account, it includes all the features of a Basic and Advanced account in addition to the following:
- VA Allergies and Adverse Reactions
- VA Appointments (future)
- VA Appointments (limited to past 2 years)
- VA Immunizations
- VA Laboratory Results: Chemistry/Hematology
- VA Wellness Reminders
- Other VA electronic health record information as it becomes available
- DoD Military Service Information
Is there a difference between what I can view in VA Blue Button and what I can find in My HealtheVet?
Yes, some information that comes from your VA health record has its own section in My HealtheVet, such as:
- VA Wellness Reminders
- VA Appointments
- VA Allergies and Adverse Reactions
- VA Chemistry/Hematology
- VA Medication History
Other information that comes from your VA health record or DoD can only be viewed by going to
VA Blue Button and selecting the information from the
Download Only My Selected Data page.
- VA Immunizations
- DoD Military Service Information
How will the VA Blue Button benefit me?
The benefit of using VA Blue Button is to improve information sharing between you and your health care team. Shared information may improve how your health is managed by both VA and non-VA health care teams. Using VA Blue Button, you can always have a copy of your health summary on hand. You have the ability to print or save your information to a computer, CD or thumb drive.
What is the VA Blue Button Personal Information Report?
Information you selected in VA Blue Button is provided to you as a Personal Information Report. This report is a copy of information from your My HealtheVet Personal Health Record. It may include:
- Self Reported - Information that you self-entered in your My HealtheVet personal health record
- VA - Information that comes from your VA health record
- DoD - Your Military Service Information that comes from the Department of Defense (DoD)
Note: Your health care team may not have all of the information from your Personal Health Record unless you share it with them. Contact your health care team if you have questions about your health information.
Are there computer requirements to use VA Blue Button?
Your computer should have an Internet browser (See My HealtheVet Browser Compatibility). You also need access to the Internet. Some people have Internet access in their home. Public libraries and Internet cafes also provide Internet access. If you want to download your health information, you can save your information to your computer, CD or thumb drive. You need a printer connected to your computer in order to print your health information.
How do I access VA Blue Button?
After you Register on My HealtheVet, you can access VA Blue Button:
- Log into your My HealtheVet account
- Select Download My Data
- Select Continue
On the
Download My Selected Data page:
- Select a Date Range
- In the Select Types of Information section, choose the information you would like to view and/or download
- Select Submit
You can now choose to
Download if you want an electronic copy and/or select
View/Print if you want a printed list, then select
Print
If I use VA Blue Button, can other people see my information?
No. You are the only one who sees your information in My HealtheVet. You decide how to share that information. If you want someone else to see your information, you must personally give it to them.
Important: You are responsible for protecting your personal information you print out or download. It is important to protect your information. Protect this information the same way you would protect your banking or credit card information. Do not leave your printed information on a printer. Do not save your downloaded information to a public computer. When using a public computer, save your information to a CD or thumb drive. Remember to take the CD or thumb drive with you when you finish.
How can I customize my download?
On the Download My Selected Data page there are two ways you can customize your download. This can be done by date range and/or by selecting the type of information you would like to view.
- To choose a date range, go to Select Date Range and check one of the following:
- 3 months
- 6 months
- 1 year
- Or you can choose Select Date Range to enter a specific time period
- Enter a Start Date
- Enter an End Date
- To choose the type of information you would like to download, under Type of Information check one of the following:
- All Types of Information
- Self Reported Information Only
- VA and DoD Information Only
- Or you can customize your download by selecting One or More Types of Information
How will I know if my download was customized by either Date Range and/or Type of Information?
You will see the Date Range and Types of Information at the top of the Blue Button information report in your Download Request Summary.
Can I update or change my information in VA Blue Button?
To change or update your self-entered information, log into your My HealtheVet account and make your updates. However, information that comes from VA and/or DoD cannot be changed in My HealtheVet. To change information that comes from your VA health record, please contact the Release of Information clerk at your VA facility.
What should I do if I think someone downloaded my information?
First check your Account Activity History. This provides a record of every download of your information available in your My HealtheVet account. If there is activity you do not understand, please contact the My HealtheVet Help Desk by selecting Contact MHV
To access your Account Activity History:
- Login to your My HealtheVet account
- Select - Personal Information Tab
- Select - Account Sub-tab
- Select - Account Activity History
What is Account Activity History?
The Account Activity History lets you know what actions were taken on your account, when they were taken, and by whom. To access:
- Login to your My HealtheVet account
- Select - Personal Information Tab
- Select - Account Sub-tab
- Select - Account Activity History
When you go to this page, you will see a table with the type of activity, who did it, the date and time it was done, action and result.
Note: My HealtheVet guards your privacy in accordance with the Privacy & Security statement on the bottom of each My HealtheVet page.
How is a download shown in my Account Activity History?
The Account Activity History shows the type of download that was done. For example, if you chose Select Date Range or Select Types of Information to download, your Account Activity History will display Custom Download Requested. Downloads you may see in your Account Activity History can include:
- Custom Download Requested
- Download My Custom Data
- Download Requested
- Download My Data pdf
- Download My Custom Data pdf
- Download My Data bluebutton
- Download My Custom Data bluebutton
- Print My Custom Data
- Print My Data
- View My Custom Data
- View My Data
How do I know when I last used VA Blue Button to download my information?
A record of every download of your information is available in your My HealtheVet Account Activity History. To check this:
- Login to your My HealtheVet account
- Select - Personal Information Tab
- Select - Account Sub-tab
- Select - Account Activity History
When you go to this page, you will see a table with the type of activity, who did it, the date and time it was done, and the action and result.
What if I have questions about using VA Blue Button?
VA Blue Button was created with Veterans in mind. To use the VA Blue Button, no training is needed, but you may have questions. You can select the VA Blue Button User Guide to see how the VA Blue Button works.
If you have questions, please use the Contact MHV tab at the top of any page on My HealtheVet. You may also contact the My HealtheVet Coordinator at your local VA Medical Center.
What is a file format?
A file format specifies how the information is organized in a computer file and which programs the file is used with. On My HealtheVet, you can get your information in three file formats.
What file format is available to view and/or download my VA Blue Button report?
You can get your information in three file formats. You can download it in a format that is easy to read and print (PDF file) or as a simple text format (.txt file), or as a custom VA Blue Button text format (.bluebutton file). You may wish to review the information in your account first to be sure it is up to date before you download it.
What is a PDF File?
PDF File stands for Portable Document Format. It is a file that keeps your data in the original form. Your information looks the same on the screen and in print regardless of what kind of computer you have. It is a simple, easy way to download your files.
What is a Txt File?
Txt stands for text file. It is a file that presents your data in a line-by-line format. As a result, your print out or download may look different from what you see on the computer screen.
What is a .bluebutton file?
The .bluebutton file is a custom text file for the VA Blue Button. This file may make it easier to do more with your information. It will enable you to access and use your personal health information with other VA Blue Button compatible programs and services as they become available. The goal is to create a common file format for VA Blue Button output. This makes it easier for you to use your information with programs and services that are specifically designed for VA Blue Button downloads from different sources.
What is a CD?
A Compact Disc (also known as a CD) is a round shaped disc used to store information from your computer. A CD is portable and requires special handling
to prevent damage to the recording. A CD is one of the most common ways to store information.
What is a thumb drive?
A thumb drive is a small electronic device used to store information from your computer. It also is called a flash drive or pen drive. A thumb drive is lightweight, portable and easy to use for moving information. It fits into the Universal Serial Bus (USB) slot on a computer. When using a USB, the computer can read your transferred information.
VA Appointments
What is the My HealtheVet VA Appointments
feature?
My HealtheVet VA Appointments is an online feature that lets you view your VA appointments 24 hours
a day, 7 days a week. Summary and detailed information is given for each appointment.
The summary information includes date and time, name and location of the clinic.
The clinic name, phone number and appointment status are included in the detailed information. There may be pre-appointment actions in the appointment
details (for example you may need to have an x-ray, blood drawn, or an EKG). The length of the appointment on the Health Calendar is just a
placeholder. The actual appointment length may be different.
What are patient requirements for viewing VA Appointments in My HealtheVet?
To use VA Appointments you must:
-
be a Veteran enrolled at a VA health care facility
-
be a registered My HealtheVet user
-
have an upgraded account.
To get an upgraded account you must complete a one-time process called
Authentication.
For more information on how to upgrade your account, visit Quick Links. You can upgrade your account at your VA Medical Center
or Community Based Outpatient Clinic (CBOC).
How do I make changes to an existing My HealtheVet account?
To make changes:
-
Login to your My HealtheVet account
-
Click on Personal Information
-
Click on Profile
-
Update your account information
-
Click on the Save button
Changes made in My HealtheVet will not be carried over into your VA electronic medical record. Once you have
completed the Authentication (In-Person or Online) process, you will no longer be able to make changes to the following information in My HealtheVet:
-
Title
-
First Name
-
Middle Name
-
Last Name
-
Suffix
-
Social Security Number
-
Gender
-
Birth Date
-
Relationship to the VA ("VA Patient")
If you need to make any of the above changes, you must make the change at your VA treatment facility.
How do I access My HealtheVet VA Appointments?
Appointments can be accessed from the Appointment tab or your personal Health Calendar.
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select the Appointments tab
What are the benefits of using My HealtheVet VA Appointments?
-
Allows you to view your VA Appointments on your Health Calendar in your My HealtheVet account
-
Allows you to set up an e-mail reminder for your VA Appointments
-
Provides you with detailed VA Appointments information
-
Allows you to be more involved in your own health care
-
Allows you to view your scheduled clinic appointments as well as see your appointment history for the past 2 years
What VA Appointments will I be able to view?
You will be able to view your upcoming scheduled VA clinic appointments as well as see your appointment history for the past 2 years
What VA Appointment information is provided?
The summary information includes:
-
date
-
time
-
name
-
clinic location
-
clinic phone number
-
appointment status
There may be things you need to do before your appointment on details page (for example you may need to have an x-ray, blood drawn, or an EKG).
Is My HealtheVet VA Appointments information protected, secure, and private?
My HealtheVet is a secure Website. The VA follows strict security policies and practices to make sure that your personal
health information is safe and protected.
Will I receive a VA Appointment notification from the facility?
If your VA health care team currently notifies you about your appointment, you may still receive an appointment notification.
How can I cancel or change my VA Appointments?
You can cancel or change your VA Appointment by contacting your local VA Facility. If you have Secure Messaging you can also cancel or change your
appointment by sending a Secure Message to your health care team.
On my appointment event detail page what does 'Status' mean?
The status of your appointment lets you know the standing of your appointment with the clinic. The Cancelled status displays if the clinic or you
cancelled an appointment. You do not need to show up for an appointment with the status Cancelled.
Past Appointment Status
-
Appointment Kept
-
Appointment Not Kept
Current Appointment Status
-
Status Update in Progress
-
Not Applicable (this is a temporary status and will change)
Future Appointment Status
Appointments that require no action for the patient
-
Cancelled (by patient or by clinic)
When you are an Inpatient
-
Inpatient Appointment (Note: After you are discharged, please check your appointments because the status may have changed.)
Can I receive an E-mail Reminder about my appointments?
Yes, you can receive an E-mail Reminder about your appointment by setting your Preferences.
To set up an e-mail alert:
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select the Health Calendar tab
-
Select the Preferences link
-
Check the box "Subscribe to E-mail Reminders"
-
Check the "VA Appointments" box
How often will I receive an E-mail Reminder?
Once you set up your VA Appointment E-mail Reminder, you will receive an e-mail both 14 days before and 3 days before your appointment. The E-mail Reminder will be sent to the e-mail address you provided when you registered for My HealtheVet. If you have changed your e-mail address, be sure to make that change in your My HealtheVet account.
Can I add my non-VA appointments to my Health Calendar?
You can add your non-VA appointments:
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select the Health Calendar tab
-
Select the Add Event link and fill in the form
-
Select Save
What should I do if a scheduled VA Appointment is not listed?
Contact your VA healthcare team to confirm your scheduled VA Appointment.
On my Health Calendar, why can't I see a VA Appointment that used to be there?
Some VA Appointments will no longer appear on your Health Calendar because that type of appointment does not require a face-to-face visit with your healthcare
team. For example, an appointment for your health care provider to put in a consult will no longer appear on your Health Calendar because you do not have to do
anything. Another reason is that the clinic is no longer available.
Why can't I see my VA Appointments on my Health Calendar or when using the VA Blue Button to print or download?
To see your VA Appointments on your Health Calendar or with the VA Blue Button
-
You must be a VA patient with appointments at a VA facility.
-
Add your VA Appointments data in My HealtheVet
To put your VA Appointments in My HealtheVet just:
-
select the Get Care tab
-
select VA Appointments
-
you may need to select a Refresh button, if you see a message to do this
-
Check your Health Calendar to see if you selected the VA Appointments box.
To check your Health Calendar:
- select the Get Care tab
- select the Health Calendar tab
- select the VA Appointments box
- select Update Views
If you have checked the above and still cannot see your VA Appointments, contact the Help Desk using the Contact MHV
tab at the top of every My HealtheVet page.
How can I get a printed list of my upcoming VA Appointments?
There are three ways:
-
Appointment
tab (select Printer Friendly)
-
Health Calendar
-
Blue Button
custom download of your VA Appointments (Future)
To print your list from the Appointment tab:
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select Appointments
-
Select Printer Friendly
-
Select Print
To print your list from the Health Calendar:
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select the Health Calendar tab
-
Select List View
-
Under Showing Event Types select VA Appointments
-
Select Update View
-
Select Printer Friendly
-
Select Print
To download your data using the Blue Button:
-
Log into your My HealtheVet account
-
Select Download My Data
-
Select Download Only My Selected Data from My HealtheVet
-
Select Continue
-
Select VA Appointments (Future)
-
Select Submit
-
Select either Download PDF File for a format that is easy to read and print (PDF file) or Download for a simple
text format (.txt file) if you want an electronic copy
-
Select View/Print if you want a printed list
-
Select Print
What should I do if I have any questions about my VA Appointments?
Contact your VA healthcare team if you have any questions about your VA Appointments.
Can I review my VA Appointments from my Health Calendar?
You can view your appointments in your Health Calendar.
-
Log into your My HealtheVet account
-
Select the Get Care tab
-
Select the Health Calendar tab
-
To view your VA Appointments:
-
Check the "VA Appointments" box
-
Select Update Views
Who do I contact if I
have a problem with the VA Appointments feature?
You can contact My HealtheVet about problems you have with the VA Appointments feature. Simply
complete the
Contact Us
form to send a message to the My HealtheVet Help Desk, who will respond to your problem within three (3) business days.
Labs + Tests
Labs + Tests
is a section of the My HealtheVet Personal Health Record where lab results may be recorded. It may include self-entered and
VA health record lab information.
-
If you are a registered My HealtheVet user, you can view your self-entered non-VA lab information
- If you are a VA patient, registered on My HealtheVet with an upgraded account, you can view results of your VA labs +
tests as they become available. Currently, VA lab tests include VA Chemistry/Hematology information
To get an upgraded account you must complete a one-time process called
Authentication. You can upgrade your account at your VA medical center or community-based outpatient clinic.
Is there any
VA lab or test
information that will not be available?
Yes, at present only your VA Chemistry/Hematology results will be available in My HealtheVet.
VA Chemistry/Hematology
is only one type of lab test. Other types of lab tests include Microbiology and Pathology. Information on these tests will be available in the future
through My HealtheVet.
In the Labs + Tests section of the My HealtheVet Personal Health Record is where lab results may be
recorded. It may include self-entered and VA health record lab information. The Self-Entered Tests are tests that a My HealtheVet user enters them self. For example blood work or a test done by a non-VA provider.
What does Chemistry/Hematology mean?
Chemistry
is when a sample of blood or body fluid is checked for the amounts of certain elements made in the body. An abnormal result may be a sign of disease.
Chemistry labs include hundreds of tests. Common labs include blood sugar, cholesterol, electrolytes, calcium, liver function, thyroid, and pancreatic
tests.
Hematology
is when a sample of blood is checked for factors in the blood and blood-forming tissues. Hematology lab results include blood cell counts and clotting
tests.
A laboratory specimen is a sample of tissue, fluid or other material taken from a patient to study. This helps members of your health care team make a
diagnosis. It may also help them to see where you are with a disease or a condition. Common specimen examples include, blood, urine, tissue biopsies,
throat swab, sputum, etc.
What do lab test
results show?
For each test, there is a range of values that is considered acceptable for the general population. Your result will be a specific number that will be
compared to this range. Remember, these numbers vary from person to person. What is right for you may not be right for someone else. Your test results
provide information that gives your health care team clues to possible health problems. Results may show other tests are needed to help make a
diagnosis or guide change to your treatment. Lab test results are considered a part of monitoring your overall health.
This means that the test result value changed after a result value was released to your provider. Amended results are available immediately. If you
have a test result that was corrected, you should see the word Amended next to the test.
What can affect lab results?
Many things can affect results, including:
-
Gender
-
Age
-
Race
-
Medical history
- General health
- Specific foods
- Medications you are taking
- How closely you follow instructions to prepare to have the sample drawn
- Variation in laboratory methods
- Variation between laboratories
Your health care team uses lab tests to help:
-
Identify changes in your health
-
Diagnose a disease or condition
-
Plan your treatment for a disease or condition
-
Evaluate your response to treatment
-
Monitor the course of a disease or condition over time
A typical lab test report provides your results followed by a reference range. For an explanation of reference ranges see Reference Ranges (Lab Tests Online).
What is a Unit?
A unit is how the test result is measured. The units provide a way to report results so that they can be compared.
How are lab
samples analyzed?
After your health care team collects your sample (specimen), it is sent to a laboratory. The laboratory performs tests on the sample to see how it
reacts. Depending on the test, a reaction may mean you have a certain condition. Sometimes the laboratory compares your results to results of prior
tests. This is done to see if there has been a change in your condition.
Is there information that explains what lab results mean?
Yes, a Learn More section provides general lab information and links to additional resources. You can find the Learn More link in the yellow information box located at the bottom of each VA Chemistry/Hematology page.
If you cannot find information in the Learn More section you can contact your health care team. You can use the Secure Messaging feature on My HealtheVet to communicate with them.
No, they cannot view any information in your My Health
eVet account. This includes
Labs + Test and
VA Chemistry/Hematology information. Your health care team does not have access to
any information in your
My Health
eVet account, unless you share it. However, they can access the
VA Lab and Test information in your
VA health record.
Yes, My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal
health information is safe and protected.
No, at this time the results of lab tests done outside the VA are not sent to your My HealtheVet account. However, you can
self-enter your non-VA lab results.
To do this, just:
-
Select the Track Health tab
-
Select Labs + Tests
-
Under Self-Entered Test select the red Add New button
You can obtain information about your VA labs that are not currently in My HealtheVet by:
- Contacting your local VA Medical Center's Release of Information Office or
-
Using Secure Messaging if it is available at your VA facility
VA Chemistry/Hematology
VA
Chemistry/Hematology
is a feature of My HealtheVet found in the Labs + Tests section under Track Health. It is
where VA patients can view their VA Chemistry/ Hematology lab results.
Chemistry: is when a sample of blood or body fluid is checked for amounts of certain elements made in the body. An abnormal result may be a sign of disease.
Chemistry labs include hundreds of tests. Common labs include blood sugar, cholesterol, electrolytes, calcium, liver function, thyroid, and pancreatic
Hematology:
is when a sample of blood is checked for factors in the blood and blood-forming tissues. Hematology lab results include blood cell counts and clotting
tests.
To view VA test results you must:
-
Be a Veteran enrolled at a VA health care facility
- Be a registered My HealtheVet user
- Have an upgraded account
To get an upgraded account you must complete a one-time process called
Authentication (In-Person or Online). You can upgrade your account at your VA medical center or community-based outpatient clinic.
You may access your My HealtheVet test results anywhere there is a computer with Internet access.
To view your results:
-
Login to My HealtheVet
-
Select the Track Health tab
-
Select the Labs + Tests tab
-
Select VA Chemistry/Hematology
When you open VA Chemistry/Hematology you may see an alert message:
- Select the Refresh button to see if your results have been received
-
An In-progress message is shown as your VA Chemistry/Hematology lab results are copied from your VA health record
to My HealtheVet
-
A Complete message is shown when this process is done
At that time, you should be able to view your VA Chemistry/Hematology results.
Not necessarily. Most test results should be available in My HealtheVet after the date your report is
complete. However, some results may take 2 to 3 weeks How soon you see your results depends on the test and where it was done. It also allows your
health care team time to review your results.
After your lab results are sent to your My HealtheVet account, they should be displayed when you login and select VA Chemistry/Hematology.
If the results you are expecting are not there:
-
Select Refresh to view the most recent results
-
An In-progress message lets you know that your results are being copied from your VA health record to your My Health eVet account
-
A Complete message should appear when your lab results are available
-
You can then see your VA Chemistry/Hematology lab results
What does Amended mean?
This means that the test result value changed after a result value was released to your provider. Amended results are available immediately. If you
have a test result that was corrected, you should see the word Amended next to the test.
How soon will I see my results after my test is done?
After your tests have been completed and entered in your VA health record. It may take two weeks for the results to be available on My Health eVet.
After completion of your lab test:
-
Your specimen must be processed
-
Results need to be entered into your VA health record
- Your health care team needs time to review those results
- Results are copied into your My HealtheVet account
If there are any issues with your results, your VA health care team should contact you.
Your recent test results will not be immediately available. This is due to how tests are processed. Most test results should be
available in My HealtheVet after the date your report is complete. However, some results may take 2 to 3 weeks. This may
happen if blood samples are sent to a lab outside your VA medical center. If you cannot view your results in My HealtheVet
after seven business days, you can use Secure Messaging to contact your participating health care team and check on your results. You
can also contact your health care team by telephone.
Will I be notified when my results are available?
No, you must login to My HealtheVet to view your VA Chemistry/Hematology results. You may still receive a
letter from your VA health care team.
What should I do if my result is abnormal?
Your VA health care team should contact you if they feel there are issues they need to address. If you still have questions, you can use Secure Messaging to contact your participating health care team or you can contact them by telephone.
Will I receive a telephone call if there was an abnormal result?
The health care team should contact you if they have any issues to address. This may be done during your appointment, through Secure Messaging if available, a letter, or by telephone.
What should I do if I have questions about my results?
If you have questions about your results
-
Select the Learn More link, which has general lab information
- If you still have questions or do not understand your results, you can contact your participating health care team through Secure Messaging (if available) or by telephone
Will I be able to view my old test results?
Yes, you should be able to view all your VA Chemistry/Hematology results that are currently in your electronic VA health record.
Can I print a copy of my results?
Yes, there are two ways you can print your results:
- On the VA Chemistry/Hematology Summary and Details pages
- Blue Button
custom download of your VA Chemistry/Hematology
To print the VA Chemistry/Hematology Summary page or Detail page
:
-
Select the Printer Friendly link at the top right side of the Summary page or the two Detail
pages
-
Select Print
-
Select the Done box to return to the previous screen
To download your data using the VA Blue Button:
- Log into your My HealtheVet account
-
Select Download My Data
-
Select Download Only My Selected Data from My HealtheVet
-
Select Continue
-
Select VA Laboratory Results (to print VA Chemistry/Hematology results)
-
Select Labs and Tests (to print/download test information you self-entered)
-
Select Submit
-
Select either Download PDF File for a format that is easy to read and print (PDF file) or Download for a simple
text format (.txt file) if you want an electronic copy or Download as a custom Blue Button text format (.bluebutton file)
-
Select View/Print if you want a printed list
-
Select Print
Should I take a printed copy of my VA Chemistry/Hematology
results to my non-VA provider?
Yes, you can take a printed copy with you to your non-VA appointments. This will provide additional information for your non-VA providers and may
prevent lab tests from being repeated.
Who do I contact if I
have a technical problem with the VA Chemistry/Hematology feature?
You can contact My HealtheVet about technical problems you have with the VA Chemistry/Hematology feature.
Simply complete the
Contact Us
form to send a message to the My HealtheVet Help Desk. The staff should respond to your problem within three (3) business
days. You may also contact the My HealtheVet Coordinator at your VA Medical Center.
Registration
Registration says my information doesn't match VA's. What should I do?
If you get this message when trying to register, it means you have selected the "VA Patient" checkbox to identify yourself. During Registration My HealtheVet matches your first name, last name, social security number, and date of birth against the same data listed in your VA record. This process verifies your identity as a VA Patient, and will allow you access to Prescription Refill. You can see how the VA has your name recorded by looking at a prescription bottle or your VIC card. If you are sure your registration information matches your VA information, there may still be other reasons why you are getting this message. You will need to complete registration for us to help you. To continue, please select a different checkbox in the "Relationship to the VA" section of the Registration page. When you have successfully registered, use the Contact MHV link so we can assist you with this problem.
How do I get a User ID and password so that I can access the site?
To register for the site and create a user ID and password, click the Register button located in the right-hand Member Login panel. The resulting page will allow you to create your user profile. Just fill out the form and click the "Save" button at the bottom of the page.
I forgot my User ID. What should I do?
If you have forgotten your User ID, click the "Forgot User ID?" link from the right-hand Member Login panel. Step One of this process will ask you to enter your name, birth date and gender. Step Two will ask you to answer one of the two security questions you selected during registration. If a user account is found that matches your information, your User ID will display on the screen. If you have also forgotten your password you may click the Reset Password link to continue the process.
I forgot my password. What should I do?
If you forget your password, click the "Forgot Password?" link from the right-hand Member Login panel. Step One of this process will ask you to enter your User ID, name, birth date and gender. Step Two will ask you to answer one of the two security questions you selected during registration. If you have answered this question correctly, you will see a screen that allows you to set a new password. This password will replace your old password for My HealtheVet access immediately.
If you are still having trouble, please use the Contact MHV link to request your User ID/Password via e-mail or phone.
How do I change my personal information?
In order to change the personal information on your My HealtheVet account, please follow these steps:
- Log in to My HealtheVet from the home page
- Click the Personal Information tab
- Click the Profiles link
- Change your personal information as necessary
- Click the Save button when you have finished.
How do I change my address with the VA?
You can make a change of address request at any VA medical facility or by contacting the VA directly. There are two ways you can do this:
- You can either submit an e-mail request to the VA through the Ask A Question link on https://iris.va.gov or contact a VA benefits representative at 1-800-827-1000 (Monday-Friday). After navigating through the phone menu, you will be connected with a live benefits specialist who can assist you with your address change.
- To set up care with a new VA Medical Center, please contact the facility directly and speak with an appointment representative. They will help assign your primary facility and establish a care team for appointments. You can find the contact number for your local VA Medical Center by using the VA Facility Locator.
Can I change my User ID or create a second account?
We do not currently allow users to change their User IDs. In the future you will have the ability to delete your MHV account. This will allow you to create a new account with a new User ID. In the meantime, we recommend that you do not create more than one account. In order to access certain features of the website, such as online prescription refill, you must have your correct name, date of birth, and social security number entered into your My HealtheVet account. The system will only allow you to create one account with this information. Creating additional accounts with incorrect information will only make it more difficult for you to access your information.
Authentication
What is Authentication?
This is a process used to confirm your identity before allowing access to your VA health record. It is done to protect your personal information. You must complete this process to get an upgraded My HealtheVet account.
There are two ways you can upgrade your My HealtheVet account:
- In-Person Authentication (IPA)
Upgrade your account in person. This can be done at your local VA Medical Center or Community Based Outpatient Clinic (CBOC).
- Online Authentication
Upgrade your account by using your DS Logon Premium account through eBenefits. This is for Veterans who have connected their eBenefits DS Logon Premium account & their My HealtheVet VA Patient account.
What is an Upgraded My HealtheVet account?
An "Upgraded" account is also called an "Authenticated" account.
What will an Upgraded account allow me to do?
Your Upgraded My HealtheVet account will give you access to portions of your official VA health record and allow you to:
- View VA Chemistry/Hematology Lab results
- Receive information on your VA Appointments, including email reminders
- View VA Allergy and Adverse Reactions records
- Receive VA Wellness Reminders
- View additional parts of your VA health record, as they become available
- Use Secure Messaging to communicate with your VA health care team
- View Department of Defense (DoD) Military Service Information (for some Veterans)
Can anyone get an Upgraded account in My HealtheVet?
No. Before you can get an Upgraded My HealtheVet account (In-Person or Online Authentication) you will need to be:
- A Veteran enrolled at a VA health care facility
- Registered as a VA Patient in My HealtheVet
If you upgrade online, you will also need to:
- Have a DS Logon Premium Account
- Have your My HealtheVet account information (full name, Social Security Number, date of birth, and gender) exactly match what is in DEERS
- Connect your DS Logon Premium account and your My HealtheVet account (to learn more, visit Connecting Accounts: Frequently Asked Questions)
What is In-Person Authentication (IPA)?
This is a one time face-to-face authentication process. This can be done at your local VA Medical Center or Community Based Outpatient Clinic (CBOC). If you have any questions, please contact the My HealtheVet Coordinator at your local VA facility.
How do I get In-Person Authenticated?
Contact your My HealtheVet Coordinator, or Release of Information Clerk, or clinic staff at your local VA facility. You will need to bring with you:
Your full name (first, middle, last), Social Security Number, gender and date of birth is then matched with the VA Master Veteran Index (MVI) database. After a match, your My HealtheVet account is upgraded.
What is Online Authentication?
This is a way you can upgrade your My HealtheVet account online. It is for Veterans who have connected their eBenefits DS Logon Premium account & their My HealtheVet VA Patient account. Upgrading online is done through www.ebenefits.va.gov.
How do I authenticate my account Online?
To upgrade your My HealtheVet account online, you need to: .
- Be registered as a VA Patient in My HealtheVet
- Have a DS Logon Premium Account
- Have your My HealtheVet account information (full name, SSN, DOB and gender) exactly match what is in DEERS
- Connect your eBenefits/DS Logon and My HealtheVet accounts (to learn more, visit Connecting Accounts: Frequently Asked Questions)
After you have successfully Connected Accounts, if you are a VA Patient in My HealtheVet and do NOT have an upgraded account, you will be asked if you would like to start to upgrade your account. Before you select YES, please follow these steps to start Online Authentication:
- Download, print and sign the VA Release of Information form VA Release of Information (ROI) form (10-5345a-MHV) (PDF)
- Mail your signed form to the Release of Information Office at your VA Medical Center
Use the VA Facility Locator to find the address of your VA Medical Center
- Select YES - UPGRADE MY ACCOUNT
Important:
- Your My HealtheVet account will not be upgraded until staff at your VA Medical Center has processed your signed Release of Information form. Please allow at least 20 business days for your upgrade to be completed
- Until your VA Release of Information Form is received and processed, your My HealtheVet account will be in an In Process state for upgrading
Can I make changes to my Profile page after my account is upgraded?
Once your account is upgraded, your name, Social Security Number, date of birth and gender are locked down. To make changes, you will need to contact your local VA facility Eligibility Office. This information is then updated in the VA Master Veteran Index database, which will automatically update your My HealtheVet profile page.
You can update other information on your My HealtheVet profile page such as your address or phone number. However, those changes are NOT sent to your VA health record.
If I have questions about upgrading my account, who should I contact?
If you have any questions, please contact the My HealtheVet Coordinator at your local VA facility or send an inquiry through Contact MHV.
If I get an Upgraded account, will others be able to see my information?
No. Information in your My HealtheVet account cannot be seen by anyone but you. This includes information in your personal profile. Neither your health care team, nor anyone else, has access to this information unless you share it. This is why you should let your VA facility know if you change any information in your profile, like your address or phone number, so they can update your VA health record.
Is my information secure?
Yes. My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected. Remember that you also have a responsibility to keep your health information safe by not sharing your password, or leaving printed material where someone else can see it.
When can I see my VA prescription names?
Prescription names are available to all VA patients after they register on My HealtheVet as a VA Patient. You no longer need an upgraded account in My HealtheVet to see the names of your prescription medications.
What is DEERS?
DEERS stands for Defense Enrollment Eligibility Reporting System. It is a worldwide, computerized record of uniformed Servicemembers (sponsors), their family members, and others who are eligible for military benefits. Enrollment in DEERS is automatic for all Servicemembers and Veterans who have served since 1982. Those who served prior to 1982 are being added from VA/DoD records. To request a change to your personal information in DEERS or learn more you can visit the DEERS homepage.
Prescription Refill
Where do I refill my prescriptions?
When you are logged in with your registered User ID and password, click the Pharmacy tab; the prescription options will appear in the left navigation menu.
Why can't I see all of my prescriptions?
Most of your prescriptions can be refilled online; however, not all of your medications may be listed.
The VA divides its drug formulary into Schedules. Schedule 2 prescriptions, such as some pain medications and narcotics, are not refillable. You must obtain a new prescription from your provider for each fill of these medications.
If you believe you have refillable prescriptions that are not being displayed, please contact the pharmacy staff at the VA facility that prescribed your medication. The phone number should be provided on the label of your prescription bottle.
Wellness Reminders
What are My HealtheVet Wellness Reminders?
A Wellness Reminder lets you know that according to current guidelines and recommendations for good care, it is time to do something like have a test or examination done. This online feature lets VA patients view their VA Wellness Reminders and helps you partner with your VA healthcare provider in monitoring your health. Users can view their Wellness Reminders in the Get Care section of their My HealtheVet account. Some Wellness Reminders are for everyone, and some Wellness Reminders are specific to patients with known risks. Click on this link to see the Wellness Reminders descriptions that VA patients can view: Patient Wellness Reminders.
What are patient requirements for viewing Wellness Reminders in My HealtheVet?
To view Wellness Reminders, VA patients must be registered as a My HealtheVet user and complete the process. In-Person Authentication requires VA patients to provide valid, government issued photo identification (Veteran Identification Card, driver’s license or other government issued photo identification) to an authorized VA staff member and sign a release of information form. VA patients are also required to watch a brief video that can be viewed online. In-Person Authentication may be done at any VA Medical Center and many Community Based Outpatient Clinics (CBOCs).
How do I access My HealtheVet Wellness Reminders?
- Login to your My HealtheVet account
- Click on the Get Care tab
- Click on the Wellness Reminders tab
What are the benefits of using My HealtheVet Wellness Reminders?
- Alerts you to important tests, examinations or other medical procedures that you should schedule to protect your health
- Helps you remember important health information
- Allows you to be more involved in your own health care
- Allows you to view your VA Wellness Reminders
- Provides you with detailed Wellness Reminder information
- Provides health information to help you understand your Wellness Reminders
- Allows you to share your Wellness Reminders with non-VA healthcare providers
What Wellness Reminders will I be able to view?
You will be able to view the following types of Wellness Reminders from your VA treatment facility(s) if they apply to you:
- Colorectal cancer screen
- Influenza (Flu)
- Pneumococcal (Pneumonia)
- Hypertension (High blood pressure)
- LDL control (Cholesterol)
- Lipid measure (Cholesterol)
- Body Mass Index
For people with diabetes:
- Diabetes foot exam
- Diabetes hemoglobin A1c
- Diabetes retinal exam
For women:
- Cervical cancer screen
- Mammogram screen
What information is provided in a Wellness Reminder?
The summary information includes due date, type of Wellness Reminder, last completed date, and name and location of the VA facility sending the Reminder. The detailed information includes a description of the Wellness Reminder and links to other websites (such as the Centers for Disease Control and Prevention) which provide additional health information.
Is the My HealtheVet Wellness Reminders information protected, secure, and private?
My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your Personal Health Information is safe and protected.
Can I change the way I view Wellness Reminders?
Yes, you may change the way you view Wellness Reminders by selecting your preferred VA facility(s) from which Wellness Reminders are displayed. The first time you log on, the default setting is that all your VA locations are selected. You can make a change to the selection and unselect VA facilities of your choice. You must select at least one VA location to receive Wellness Reminders.
To update your Wellness Reminder Preferences:
- Login to your My HealtheVet account
- Click on the Get Care tab
- Click on the Wellness Reminders tab
- Click on the Go to Reminders Preferences link
- Under "Locations", select one or more preferred VA facility(s)
- Click on "Save Preferences"
Do I have to complete a Wellness Reminder at the facility specified on the list?
No, you can complete a Wellness Reminder at any preferred VA facility or non-VA healthcare provider. If you do complete a Wellness Reminder at another VA facility or at a non-VA facility, let your VA provider know.
How should I handle duplicate Wellness Reminders from multiple facilities?
If you are a patient at more than one VA facility, you may receive duplicate Wellness Reminders. Please notify your VA provider if any Wellness Reminders have been completed. They can enter the information into your medical record so the duplicate Wellness Reminders will stop.
Can I view past Wellness Reminders that have been completed?
Yes, you can view past Wellness Reminders that have been completed.
To view your completed Wellness Reminders:
- Login to your My HealtheVet account
- Click on the Get Care tab
- Click on the Wellness Reminders tab
- Click on the Go to Completed Wellness Reminders link
Will I receive an e-mail notification of my Wellness Reminders?
No, you will not receive an e-mail notification of your Wellness Reminders.
Can I print my Wellness Reminders?
Yes, you can print both a summary and detailed view of your Wellness Reminders.
From either the Wellness Reminder Summary or Detail screen view:
- Click on the Printer Friendly link which displays a printer-friendly view
- Click on the Print link
- Click on the Done link to return to the previous screen
What should I do if I have any questions about my Wellness Reminders?
Contact your VA health care team if you have any questions related to your care or the status of your Wellness Reminders.
Who do I contact if I have a technical problem with the Wellness Reminders feature?
The My HealtheVet Help Desk will assist you. Simply complete the Contact Us form to send an inquiry to the My HealtheVet Help Desk, who will respond to your problem within three (3) business days.
VA Immunizations
What is an immunization?
Quite often you may hear an immunization called a vaccine. Vaccinations help your body fight preventable infectious diseases such as:
Vaccinations are also available for less common diseases such as:
What is VA Immunizations?
VA Immunizations is a part of the My HealtheVet Personal Health Record found under the VA Blue Button section. Here VA patients can view a record of the vaccinations they have received, which are in their official VA health record.
What information will I be able to view in VA Immunizations?
In the VA Immunizations section you can view your immunization information found in your VA health record. For each vaccination you will see:
- Name of immunization (vaccine)
- Date immunization was entered in your VA health record
- Location of the VA facility where you received the immunization
What are the benefits of having VA Immunizations in My HealtheVet?
- You have access to your immunization information found in your electronic VA health record when you want it
- It will help you and your health care team ensure you are protected against vaccine preventable diseases
- It can prevent unnecessary re-vaccination during a health emergency
- You are provided with important information about your health
- You can share your VA Immunizations with caregivers or non-VA health care providers as a historical reference
Note: Vaccines do not always prevent the disease. However, by getting a vaccine you may have a less severe case of the disease.
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What are the requirements for viewing VA Immunizations?
To view your VA Immunizations you must:
- be a Veteran enrolled at a VA health care facility
- be a registered as a VA Patient in My HealtheVet
- have a My HealtheVet Premium* account
*To get a My HealtheVet Premium account, you will need to go through authentication. This is a process by which VA verifies a Veterans' identity before allowing access to their VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.
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How do I view, print or download a copy of my VA Immunizations?
To access, view, print or download a copy of your VA Immunizations report:
- Log into your My HealtheVet
- Select Download My Data
- Select Continue
- You can now select the Types of Information
- Choose Select one or more types of information
- Select VA Immunizations
- Select Submit
- Select either Download PDF File for a format that is easy to read and print (PDF file), Download for a simple text format (.txt file), or Download as a custom Blue Button text format (.bluebutton file)
- Select View/Print if you want a printed list
- Select the Done box to return to the previous screen
Will my VA Immunizations record show if I had a reaction to a vaccine?
No, if you had a reaction to a vaccine it will not show in your VA Immunizations record. If you had a reaction you health care team may have recorded this in your VA Allergies. This is why it is always good, when you select VA Immunizations in VA Blue Button to also select VA Allergies. In addition, you should select your (self-entered) Allergies and Adverse Reactions and (self-entered) Immunizations to see if you documented reactions to any immunizations.
Note: If you find something missing in your VA health record you should talk to your VA health care team. If you think the information is not accurate, contact the Release of Information Clerk at your local VA health facility.
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Can I add information to my VA Immunizations record?
No. You can only view your VA Immunizations information that comes from your VA health record.
Can I self-enter immunization information?
Yes, you can add, edit or delete your self-entered Immunization information in My HealtheVet
To add information to your self-entered Immunization record:
- Log into your My HealtheVet account
- Select the Track Health tab
- Select the Health History tab
- Select the Immunization tab
- Select the Add/New Self Entered Immunization link
If I have VA Immunizations why should I self-enter Immunization information in My HealtheVet?
What you self-enter is immunization (vaccine) information that is not in your VA health record. For example, this could be a flu shot you got at your local drug store. You might want to self-enter immunizations you got as a child or received by your non-VA health care provider. Having all your immunization information in one location is a good practice. Do not forget to share this information with both your VA health care team and non-VA health care provider.
Should I take a printed copy of my VA Immunizations to my appointment with my non-VA provider?
Yes, you can use VA Blue Button to download or print a copy of your VA Immunizations. You can take this with you to your non-VA appointments. This will give additional information to your non-VA providers.
Using the VA Blue Button, you can also view a combined list of immunization information, to include:
- VA Immunizations from your VA health record
- Immunization information that you self-entered in your My HealtheVet account
Note: Do not forget to include your self-entered Immunizations. Also include your VA Allergy and self-entered Allergies and Adverse Reaction information when you select VA Immunizations
Can my health care team view my information in My HealtheVet?
No, your health care team cannot view any information in your My HealtheVet account. Your health care team does not have access to this information unless you share it.
What should I do if I think my VA Immunizations record is not accurate?
If you think information in your VA Immunizations is not accurate, let your VA health care team know. You should also contact the Release of Information Office at your VA facility. The Release of Information staff can guide you through the process to request a correction to your VA health record.
Is information in My HealtheVet protected, secure, and private?
My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected.
What should I do if I have any questions about my VA Immunizations?
If you have questions about your VA Immunizations:
- Select the Learn More link, which has general information about immunizations
- If you still have questions or do not understand your information, you can contact your VA health care team.
Who do I contact if I have a technical problem with the VA Immunizations feature?
You can contact My HealtheVet about technical problems you have with the VA Immunizations feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk. The staff will respond to your problem within three (3) business days.
I see a yellow text box at the top of the page with a triangle icon, what does this mean?
This is a message box that lets you know the status of your information. For example:
- If you have no information in the system, the message in the box will read: "Information is not available"
- If My HealtheVet is not able to retrieve your information, the message in the box will read: "Request cannot be processed at this time" . If you see this message, you may wish to check back later.
- If your information is being updated, the message will read: "We are updating your VA Vitals and Readings information. Updates to your data are still in progress. Please refresh this screen or check back later."
Issues Using the Site
Where do I refill my prescriptions?
When you are logged in with your registered User ID and password, click the Pharmacy tab; the prescription options will appear in the left navigation menu.
I'm having trouble reading the text on the site. Can I make the text larger?
To increase the text size on your Internet browser, follow these steps (for a list of supported browsers see the Browser Compatibility page):
Internet Explorer:
- Open Internet Explorer
- On the View menu, click Text Size, then select Largest
Internet Explorer for Mac:
- Open Internet Explorer
- On the View menu, select Text Zoom, then click the zoom level you would prefer
Firefox:
- Open Firefox
- On the View menu, click Text Size, then select Increase
Safari:
- Open Safari
- On the View menu, click Make Text Bigger
AOL Browser:
- Open the AOL browser
- On the Safety menu, click Settings (you can also click the Settings button on the standard toolbar)
- Under the letter F, click Font and Text
- In the Text Settings area, click Largest, or select a custom text size from the Font Settings pull-down
- Click Save
When I visited the My HealtheVet website, I saw a message that said "Pardon the Interruption." Why was the site not available?
We periodically perform maintenance and install updates on the website. This generally occurs between the hours of 10:00 PM - 12:00 AM (ET). We make every effort to get the site back up and running as quickly as possible. Sometimes the settings on an Internet browser cause the "Pardon the Interruption" page to display after the site has become available. To ensure that you always receive the most current version of the web page, follow these steps to change your browser settings (for a list of supported browsers see the Browser Compatibility page):
Internet Explorer:
- Open Internet Explorer
- On the Tools menu, click Internet Options
- Click the General tab
- In the Temporary Internet Files area, click the Settings button
- In the Check for newer versions of stored pages area, select the Every Visit to the Page radio button
- Click OK twice
Firefox:
- Open Firefox
- On the View menu, click Reload (this will check for a newer version of the web page)
Safari:
- Open Safari
- On the View menu, click Reload Page
AOL Browser:
- On the Safety menu, click Settings
- Under the letter B, click Browser Settings
- Under Related Settings, click Use your Internet Explorer settings to set advanced browsing options
- Click the General tab
- In the Temporary Internet Files area, click the Settings button
- In the Check for newer versions of stored pages area, select the Every Visit to the Page radio button
- Click OK twice
For JAWS Users: Why can't I hear label names in Forms Mode?
Currently on the MHV site, JAWS cannot read the label names of fields in Forms Mode unless you change your settings in JAWS. Thank you for your patience as we try to resolve this issue.
Who can I contact with questions or suggestions for improving the site?
My HealtheVet welcomes all comments or suggestions from its user community. To send us your feedback, please use the Contact Us link at the top of any page on the web site.
Your Doctor and My HealtheVet
Can I e-mail my doctor through My HealtheVet?
E-mail is not secure, and should not be used to contact your doctor. My HealtheVet provides Secure Messaging. This is a safe way to contact your VA doctor and health care team. You must have an upgraded account to use Secure Messaging. If you see Secure Messaging, but do not see your health care team listed, you will not be able to send a Secure Message. Talk to your health care team if this is the case. Ask them to sign you up so you can use Secure Messaging.
Does my VA doctor use My HealtheVet too?
My HealtheVet promotes partnership between Veteran patients and their doctors, and is supported as a national resource by clinical staff at your local VA Medical Center. Your doctor can help you use this tool to learn more about managing your own health.
How do I contact my VA doctor about My HealtheVet?
The best way to contact your VA doctor is always through your local VA Medical Center. My HealtheVet offers a great deal of health information, but will never take the place of a visit to your personal clinician.
My HealtheVet Features
How can I get information about my VA benefits?
My HealtheVet is not connected with VA benefits. You can obtain this information directly from the VA by one of these methods: You can submit your request by e-mail to the VA through the Ask A Question link on https://iris.va.gov, or contact a benefits representative at 1-800-827-1000 (Monday-Friday from 8 to 8 Eastern time). These VA specialists can answer any questions you may have.
I heard My HealtheVet would let me see my personal health record online. Is that right?
My HealtheVet continues to grow in what it can offer you, the Veteran. Future releases include electronic services such as the ability to view your scheduled VA Appointments and any outstanding copay balances you may have...and yes, future releases will also permit you to request and receive copies of your electronic VA health records online.
I want to print out more detailed self-entered information than what is available on the summary page. Can I do this?
You can print the comments fields for individual self-entered information entries. In order to print the comments fields and other details, follow these instructions:
- From the Summary page, click the blue, underlined date or title that identifies the entry. This will show you the details of the record.
- Click Printer Friendly link
- Click the Print button
- Your browser's Print dialog box will open and you can print from there.
What can I find in the Medical Library?
My HealtheVet offers two health education libraries. On the Research Health tab, you can access the Medical Library, which contains links to the MedlinePlus® and HealthWise® libraries. You can research topics that include conditions, diseases, medical tests, medications and other useful medical information.
New Users
What is My HealtheVet?
My HealtheVet is a web-based personal health record that gives Veterans information and tools to improve their health. Registration is required to have full access to all features. Registrants can access more than 18 million pages of health information from the site’s Health Education Library. They are able to
- Add information to a personal health journal about over-the-counter medications, allergies, military health history, medical events, tests and allergies.
- Record and track personal information such as contact information, emergency contacts, health care providers, and health insurance information.
- Record and track personal health measurements (blood pressure, blood sugar, cholesterol, heart rate, body temperature, weight, and pain) in Vitals & Readings.
- Print a wallet ID card with the personal information entered into the personal health record.
How will My HealtheVet benefit me?
With My HealtheVet you are able to:
- Gain a better understanding of your health status
- Explore a variety of options to improve your health
- Learn to use the available tools to become partners with your caregivers in understanding and managing your personal health care
- Easily access medical information from anywhere in the world with Internet access
- Select your favorite links and make your own special health web pages
What do I need to use My HealtheVet?
You need a computer with Internet access at home or through public access like a library or Internet café. Computers may also be available for use at your local VA Medical Center.
What do I need on my home computer to use My HealtheVet?
Your personal computer should have an Internet browser (see MHV's Browser Compatibility List). You also need access to the Internet.
How can I use My HealtheVet if I don't have a computer?
You may be able to use computers provided for My HealtheVet access at your local VA Medical Center. Call or visit your local VA Medical Center to learn more about using their My HealtheVet computers. You may also use My HealtheVet on computers with a connection to the Internet, such as those at public libraries, Internet cafés, etc.
Do I need training to use My HealtheVet?
No formal training is needed to use My HealtheVet. My HealtheVet was created with the Veteran and doctor in mind. While every attempt has been made to make the site as easy to use as possible, if you have questions, please don't hesitate to utilize the Contact Us.
Do I need to log on before using My HealtheVet?
Some parts of the My HealtheVet site are offered without logging in, but you are required to log in to create a personal health record, and to use the planner and calendars. Logging in also enables you to personalize your health information using the Health Journal and Vitals & Readings. These journals and eLogs are your private and secure information and are located in the Track Health section, which is only visible when you are logged in.
Terms and Conditions
What are Terms and Conditions?
The Terms and Conditions is an agreement between My HealtheVet and its users. The agreement defines the rules and requirements for using the site. It includes how My HealtheVet conducts business and lists the services offered. It also explains how your personal information will be used.
Why are Terms and Conditions important?
Terms and Conditions explain My HealtheVet services and products and how they can be used. It also describes consequences for misuse. Before using My HealtheVet, users have the opportunity to read the Terms and Conditions and decide if they agree to accept them in order to use My HealtheVet. If so, they can select AGREE to the terms for use.
Do the Terms and Conditions apply to everyone?
The Terms and Conditions is an agreement between My HealtheVet and its users. It applies to anyone who wants to register for a My HealtheVet Basic, Advanced or Premium account and create a Personal Health Record. The agreement must be accepted before you can use the services My HealtheVet offers such as:
What are the benefits of accepting the Terms and Conditions?
The benefits of accepting the Terms and Conditions in My HealtheVet are:
- You are provided with important information about using My HealtheVet products and services
- You can create your own private and secure Personal Health Record, available anywhere there is internet access
- You can view your self-reported information at any time
- If you are a Veteran, use the VA health system and are registered on My HealtheVet as a VA patient, you can refill your VA medications online
- If you are a Veteran, use the VA health care system and have an upgraded My HealtheVet (Premium) account you may be able to:
- View VA Chemistry/Hematology Lab results
- Receive information on your VA Appointments, including email reminders
- View VA Allergy and Adverse Reactions records
- Receive VA Wellness Reminders
- View your VA Immunization records
- View additional parts of your VA health record as they become available
- Use Secure Messaging to communicate with your VA health care team
- View Department of Defense (DoD) Military Service Information
What happens if I choose NOT to accept the Terms and Conditions?
If you choose NOT to accept the Terms and Conditions, you will not be able to:
- Register for My HealtheVet
- Use My HealtheVet products and services to build your Personal Health Record, such as:
- Medications - to self-enter all medications you take
- Track Health - to record and monitor health measures
- Health Journals - to keep food and activity journals
- Health History - to record self and family health histories
- Military History - to self-enter important information about your military history
- Order your VA medication online for VA patients with an Advanced account
- Upgrade to a Premium My HealtheVet account to:
- View VA Chemistry/Hematology Lab results
- Receive information on your VA Appointments, including email reminders
- View VA Allergy and Adverse Reactions records
- Receive VA Wellness Reminders
- View additional parts of your VA health record, as they become available
- Use Secure Messaging to communicate with your VA health care team
- View Department of Defense (DoD) Military Service Information
Is there only one set of Terms and Conditions for My HealtheVet?
There is one general My HealtheVet Terms and Conditions for use of the site. Additionally, there are also specific Terms and Conditions for certain features such as Secure Messaging and Prescription Refills.
If you have a Premium My HealtheVet account, you can select the check box for Secure Messaging located at the bottom of the general Terms and Conditions page. Just remember, you still need to select AGREE, for the general Terms and Conditions.
If I choose not to accept the Terms and Conditions can I come back later and accept them?
Yes, you can do this at any time. To get to the Terms and Conditions go to the bottom of any My HealtheVet page and select the link Terms and Conditions. After reading the Terms and Conditions, simply select AGREE.
Can I print a copy of the Terms and Conditions?
Yes, you can use the Printer Friendly link at the top of the page to print a PDF version of the general Terms and Conditions.
However, this does not apply to Terms and Conditions for certain other features such as Secure Messaging and Prescription Refills. Once you accept those you will not be able to pull them back up again.
If I accept the Terms and Conditions will my personal information be used in research?
Research is important to improving the health care of Veterans. You may be invited to participate in research activities. However, your personal information will NOT be used in research without your permission. You are free to choose whether or not you want to participate in research projects.
Is information in My HealtheVet protected, secure, and private?
Yes. My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected. Remember that you also have a responsibility to keep your health information safe by not sharing your password, or leaving printed material where someone else can see it.
If I accept the Terms and Conditions will my personal information be shared with outside organizations?
My HealtheVet does not share your personal information with outside organizations. This includes your personal identifiable information such as your name and Social Security Number. Personal information about Veterans who use My HealtheVet is protected.
Who do I contact if I have a problem with the Terms and Conditions?
You can contact My HealtheVet about problems you have with the Terms and Conditions. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk. The staff will respond to your question within three (3) business days.
VA Allergies and Adverse Reactions
What is the My HealtheVet VA Allergies and Adverse Reactions record?
Your VA Allergies and Adverse Reactions record lists things in your VA electronic medical record that you are allergic to and provides information about how you reacted.
- An allergic reaction can be caused by something you consume, such as a medication or food. Insect bites or stings can cause an allergic reaction. You can also have an allergic reaction from something you came into contact with or inhaled, like latex or mold.
- An adverse reaction is how you reacted to the thing you are allergic to. This can be a mild reaction, such as itching, sneezing or causing your eyes to water. It can be a moderate reaction, such as a rash or hives. Depending on your symptoms you may need to see your provider. It can be a severe reaction, such as difficulty breathing. A severe reaction requires immediate medical attention.
This online feature also lets you view a combined list of allergy and reaction information in your VA electronic medical record and allergy information that you self-entered in your My HealtheVet account. With this information, you can better partner with your VA health care team to monitor your health.
What are the requirements for viewing VA Allergies and Adverse Reactions in My HealtheVet?
To view VA Allergies and Adverse Reactions you must:
- be a Veteran enrolled at a VA health care facility
- be a registered as a VA Patient in My HealtheVet
- have an upgraded account *
* To get an upgraded account you must complete a one-time process called Authentication. You can upgrade your account at your VA Medical Center or Community Based Outpatient Clinic (CBOC).
How do I access My HealtheVet VA Allergies and Adverse Reactions?
- Log into your My HealtheVet account
- Select the Track Health tab
- Select the Health History tab
- Select the Allergies tab
What are the benefits of using My HealtheVet VA Allergies and Adverse Reactions?
- Remember important information about what you are allergic to or have had an adverse reaction to
- Reduce your risk of coming into contact with something to which you are allergic
- Be more involved in your own health care
- Access both summary and detailed information about your allergies
- Share your VA Allergies and Adverse Reactions information with your health care team, caregivers and others
What information is provided in the VA Allergies and Adverse Reactions record?
The Summary page includes:
- date entered
- the allergen/reactant (what caused your reaction)
- your reaction/side effect (how you were affected)
- name and location of the VA facility that reported your allergy or adverse reaction
The Detailed page includes:
- if the allergy is to a food, drug, or other
- VA drug class
- if a health care provider saw the allergy or adverse reaction or found out about it another way
- comments from your health care team
Self-entered Allergy information:
If you choose to enter information yourself about other allergies or adverse reactions, you can keep track of:
- the date the allergy occurred
- the name of the allergy or adverse reaction
- if your reaction was mild, moderate, or severe
- if a health care provider diagnosed you with the allergy
- the reaction or side effect you experienced
- other comments
Can I add information in my VA Allergies and Adverse Reactions record?
You can view your VA Allergies and Adverse Reactions record from the VA, but you cannot edit the record. You can also view a combined listing of your VA Allergies and Adverse Reactions and self-entered Allergy records. You can add, edit or delete your self-entered Allergy record for allergies and adverse reactions you have experienced.
To add information to your self-entered Allergy record:
- Log into your My HealtheVet account
- Select the Track Health tab
- Select the Health History tab
- Select the Allergiestab
- Set the Source to "Non VA" or "Both"
- Select the Add/Edit Self Entered Allergylink
Note that "Non VA" refers to your self-entered information, not information entered by a health care provider from outside of VA.
Is the My HealtheVet VA Allergies and Adverse Reactions information protected, secure, and private?
My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected.
Can I change the way I view VA Allergies and Adverse Reactions?
Yes, you can change the way you view VA Allergies and Adverse Reactions.
VA Allergies and Adverse Reaction gives you a view of both your VA electronic medical record and your self-entered information.
You can choose to view your allergy information that comes from:
- your VA electronic medical record only
- your self-entered information only
- a blended view of your VA record and self-entered information
To change the view of your VA Allergies and Adverse Reactions records:
- Log into your My HealtheVet account
- Select the Track Health tab
- Select the Health History tab
- Select the Allergies tab
- Under Source, select
- VA – to see only information from your VA electronic medical record
- Non VA – to see only your self-entered information
- Both – to see a blended view of your VA record and self-entered information
Can my health care team view VA Allergies and Adverse Reactions records that I have entered?
Your health care team can view the Allergy and Adverse Reactions information in your VA medical record, but they cannot view any information in your My HealtheVet account unless you share it.
Can I print my VA Allergies and Adverse Reactions?
Yes, there are two ways you can print your VA Allergies and Adverse Reactions:
- VA Allergies and Adverse Reactions tab
- Blue Button custom download of your VA Allergies and Adverse Reactions
To print the VA Allergies and Adverse Reactions Summary page or Detail page:
- Select the Printer Friendly link at the top right side of the Summary or Detail page
- Select Print
- Select the Done box to return to the previous screen
To download your data using the Blue Button:
- Log into your My HealtheVet account
- Select Download My Data
- Select Download Only My Selected Data from My HealtheVet
- Select Continue
- Select VA Allergies and Adverse Reactions
- Select Submit
- Select either Download PDF File for a format that is easy to read and print (PDF file) or Download for a simple text format (.txt file) if you want an electronic copy
- Select View/Print if you want a printed list
- Select Print
Why can't I see my VA Allergies and Adverse Reactions when using the VA Blue Button to print or download?
To see your VA Allergies and Adverse Reactions with the VA Blue Button:
- You must be a VA patient with allergies or adverse reactions at a VA facility.
- Add your VA Allergies and Adverse Reactions data in My HealtheVet.
To put your VA Allergies and Adverse Reactions in My HealtheVet just:
- Select the Track Health tab
- Select Health History
- Select VA Allergies & Adverse Reactions
- You may need to select a Refresh button, if you see a message to do this
If you have checked the above and still cannot see your VA Allergies and Adverse Reactions, contact the Help Desk using the Contact MHV tab at the top of every My HealtheVet page.
What should I do if I have any questions about my VA Allergies and Adverse Reactions information?
Contact your VA health care team if you have any questions related to your care or your VA Allergies and Adverse Reactions record.
What should I do if I think my VA Allergies and Adverse Reactions record is incorrect?
If you think information in your VA Allergies and Adverse Reactions is incorrect, please contact the Release of Information Office at your VA facility. The Release of Information staff can guide you through the process to request a correction to your VA medical record.
Who do I contact if I have a technical problem with the VA Allergies and Adverse Reactions feature?
You can contact My HealtheVet about technical problems you have with the VA Allergies and Adverse Reactions feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk. The staff will respond to your problem within three (3) business days.
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