Mission, Vision and Goals

Our Mission

The GSA mission is to use expertise to provide innovative solutions for our customers in support of their missions, and by so doing, foster an effective, sustainable, and transparent government for the American people.

Our Vision

The GSA vision is a government that works ever better for the American people.

This vision:

Insists upon continual improvement in all that the GSA does, so that the mission work of our customers is not vulnerable to stagnating tools, services, and work environments but, instead, is accomplished with the benefit of excellence and forward leaning expertise.

Positions the government to be ever adapting its work environments, tools, and processes so as to better serve the public. The GSA uses the notion of “the future workplace” to express and visualize this evolution for its customers.

Is fueled by two powerful sparks for change, namely sustainability and transparency. The former is a doctrine for managing resources with utmost care and an obsession with “no waste.” The latter is a doctrine for inviting our collective intelligence and wisdom to our work.

Our Strategic Goals

The three GSA strategic goals align the agency to our mission and vision, setting direction and linking its planning.

Innovation: GSA will model and promote the future workplace, incorporating space use, technologies, practices, and a GSA-goes-first culture. We will be a green proving ground that demonstrates the full value and viability of new green technology and practices. We will generate new ideas through innovative and collaborative technologies. The GSA will test innovative solutions in its own operations and offer those solutions to other agencies through its government-wide contracting and policymaking authorities.

Customer Intimacy: GSA will aggressively integrate with customers. We will communicate better with customers through evolving social technologies; employ enterprisewide, creative, and data-based solutions to meet their increasingly difficult resource constraints, and lead with our expertise to drive the market for high-performance green products, services, and solutions that support our customer agencies’ missions and their sustainability goals. The GSA will develop strategic partnerships with industry and with other federal agencies to develop new and innovative tools for more effective government.

Operational Excellence: GSA will deliver support to our customer agencies ever more efficiently. We will particularly draw upon our commitment to a zero environmental footprint in order to pull forward services and solutions that eliminate waste. The GSA will use data, evidence, and analysis to support decisions that wring out inefficiencies in operations.