Accessibility Help Home | Resources for Contractors
Resources for Contractors
Social Security Administration follows the requirements of the Section 508 law when we purchase information technology and communications products and services. The following information is provided to assist prospective vendors with responding to solicitations and with product design and development activities.
The Voluntary Product Accessibility TemplateThis template is the most common format vendors use to describe how their products and services conform to the Section 508 standards.
SSA Guide to Completing the Voluntary Product Accessibility TemplateVendors are strongly encouraged to review this guide prior to submitting a VPAT to SSA. SSA carefully reviews each VPAT submitted for completeness and accuracy prior to making an award decision.
SSA Guide to Applying the Section 508 StandardsThis guide outlines SSA's minimum criteria for evaluating and testing electronic and information technology services for Section 508 compliance. Also included are additional accessibility requirements that may be required in solicitations to ensure an accessible electronic and information technology environment at SSA.
Developer ResourcesSoftware developers and electronic content authors use a variety of accessibility guides and training materials to make the content provided on socialsecurity.gov accessible. SSA makes these resources available as a public service to assist anyone interested in developing and authoring accessible electronic content.
Requesting Assistance
General Assistance
By calling 1-800-772-1213, you can use our automated telephone services to get recorded information and conduct some business 24 hours a day. If you cannot handle your business through our automated services, you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. Generally, you'll have a shorter wait time if you call during the week after Tuesday. If you are deaf or hard of hearing, call our toll-free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday. See Automated Services for more details.
Web Accessibility Problems
Please report website accessibility problems to the Social Security webmaster, webmaster@ssa.gov. In your message, include the website address or URL and the specific problems you have encountered.
