For emergencies, please call 911. For non-emergency police calls, please telephone (505) 242-COPS.
The 311 Citizen Contact Center is a centralized call center for the City of Albuquerque. The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.
We answer questions and respond to requests for service.
Hours
Monday through Saturday - 6 a.m. to 9 p.m.
Sunday - 9 a.m. to 6 p.m. (Animal welfare calls and fixed bus times)
How Can We Help?
There are several ways the City of Albuquerque and 311 can answer questions or requests for service.
- Online 311 Search
- City website
- Dial 311
Outside Albuquerque, dial (505) 768-2000 - Online form
311 Performance
Your satisfaction is our goal.
The performance of the 311 service is constantly reviewed to help us help you.
See 311's recent performance reports.
About Us
The 311 Citizen Contact Center is a division of the City of Albuquerque's Finance & Administrative Services Department.
