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VBA is responding to the significant expansion in the scope and complexity of its mission. From 2008 to 2012, VBA processed 16 percent more claims than during years prior. This is improvement, but it was dwarfed by the 50-percent increase in incoming claims – which contained 19 percent more medical conditions, making them more complex.
• Ten years of war with increased survival rates
• Post-conflict downsizing of the military
• Additional medical presumptive conditions
• Successful outreach encouraging more Veterans to submit claims
Unless VBA transforms, today’s half a million claims backlog will become 1.5 million in 2015 and we will be unable to meet the growing demands of our Veteran’s, their families and survivors. VBA must bring together changes in People, Process and Technology in an integrated approach that enables us to process Veterans’ disability claims more efficiently and better support the needs of Veterans, Servicemembers, their families and survivors.
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Transformation
Strategy
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Department of Veterans Affairs Strategic Plan (PDF) to eliminate the Compensation claims backlog.
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VBA’s Transformation roll-out will be a sweeping, multi-faceted, major change in benefits delivery. |
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Our End State will eliminate the backlog while raising quality standards.
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Hot Topics
Get Your Claim
Processed Quicker
The Fully Developed Claims (FDC) Program is the fastest way of getting your compensation or pension claim processed. Participation in the FDC Program allows for faster claims processing while preserving great quality of service and your right to appeal a decision.
Access Information
& File Claims Online
eBenefits is a joint VA/DoD web portal that provides resources and self-service capabilities to Veterans, Service members, and their families to research, access and manage their VA and military benefits and personal information. eBenefits uses secure credentials to allow access to personal information and gives users the ability to perform numerous self-service functions.
Connect with VBA
Engage with VBA on Transformation through a variety of social media tools:
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