Danville
308 Craghead Street
Suite 102A
Danville, VA 24541
Phone: 434-792-0976
Fax: 434-972-0978

Hampton Roads
222 Central Park Ave.
Suite 120
Virginia Beach, VA 23462
Phone: 757-518-1674
Fax: 757-518-1679

Northern Virginia
7309 Arlington Boulevard
Suite 316
Falls Church, VA 22042
Loehmann's Plaza
Phone:703-573-7090
Fax:703-573-7098

Norton
756 Park Avenue, N.W.
Norton, VA 24273
Mail to: 756 Park Avenue, N.W.
P.O. Box 1300
Norton, VA 24273
Phone: 276-679-4925
Fax: 276-679-4929

Richmond

507 East Franklin Street
Richmond, VA 23219
Phone: 804-771-2221
Fax: 804-771-8313

Roanoke
3140 Chaparral Drive
Building C, Suite 101
Roanoke, VA 24018
Phone: 540-772-4236
Fax: 540-772-6870

Washington, D.C.
248 Russell Senate Office Building
Washington, DC 20510
Phone: 202-224-4024
Fax: 202-228-6363

Toll Free Number

1-866-507-1570
Personal Assistance and Casework
As a United States Senator, helping citizens of Virginia who are having individual difficulties or challenges relating to the federal government is among my highest priorities. In order to respond to the diverse needs of our Commonwealth, I have established offices across Virginia where my staff stands ready to assist you. My state offices are staffed by experienced professionals who are eager to help. Some of the issues we work on include personal difficulties with Social Security and Medicare; veterans' benefits; legal immigration; federal student loans; and military service, just to name a few. We can also help answer citizen questions or obtain government publications. If your concern or case requires immediate attention, please call the office that serves your area for assistance or appointments.

Please note all instructions below for additional details on how Senator Webb can assist you.

To determine whether my office can assist with the difficulty you are experiencing , please read carefully through all of the information below.

I can help you if:

1) You are a resident of Virginia
This particular service is designed to serve constituents from the Commonwealth of Virginia. Regrettably, messages received from those writing outside of the Commonwealth will not receive a response. Respecting time-honored Congressional courtesy, if you reside in a state other than Virginia, my office will forward your inquiry to a Senator of your state, who can be found at http://www.senate.gov/general/contact_information/senators_cfm.cfm.
I have every confidence that your home state Senator will provide appropriate advice and assistance.

AND

2) Your problem involves a federal agency
If you are unsure if your issue involves a federal agency, please visit the U.S. Government's Official Web Portal at http://www.usa.gov for a complete listing.

While I am happy to work on your behalf, as a matter of Congressional courtesy, my general policy is to avoid working on constituent cases currently being handled by other Senators or House members from Virginia. Having multiple offices working on the same matter may cause delays in the resolution of your case, thus I encourage you to continue working with that member.

What My Office Needs to Begin Work on Your Case:

Very specific information is required before my office can begin on your case. Please carefully follow the instructions below to avoid unnecessary delays.

Under federal law, The Privacy Act of 1974 requires that we have a signed privacy release form before federal agencies can release information on your case to my staff. This law was enacted to protect individuals from unauthorized disclosure of personal information without their consent. If you are writing on behalf of a friend or family member, the privacy release form must be signed by the person who needs assistance. This written request and Privacy Release may be made in the form of a letter or by using our Constituent Service Inquiry & Privacy Release form, which can be downloaded below:

Submitting Your Request for Assistance:

You may use the email form below to contact my office.  However, due to the volume of email requests received, please note that there will be a delay in the processing of your concern.  To be served in the most expeditious manner, please download the Privacy Release form and provide that signed document with a letter of request and any documentation you may have to the office that serves you.  If your request is for emergency or urgent assistance, please call the office that serves you for instructions.

Your correspondence should detail the problem you are experiencing, what you have tried to do to resolve it, and what you are asking my office to do to assist you. Please include your full name, address, telephone number, Social Security number, and any other identifying information that may be appropriate (VA claim number, USCIS receipt number, Alien number, etc.). Additionally, please provide copies of any documentation or correspondence that relates to your case. The more information we have, the better we will be able to serve you.

In addition, if your case involves the Internal Revenue Service, you must provide a signed Tax Information Authorization form available here.

Though response times vary with federal agencies, many respond within 45 days. After our inquiry on your behalf has begun, we will provide you with any interim information we receive on your case. Once the agency's final response is received, we will send it to you immediately. Should you have questions or disagree with the response, it will be necessary for you to detail those concerns in writing so that we may follow up with the agency involved.

I am pleased to advocate on your behalf. However, my intervention does not guarantee a successful resolution. A member of the United States Senate can only ask that an agency review a decision or expedite the decision-making process. The power to change decisions made by a government agency lies within the executive branch of our government.

Issues my office cannot assist with:

State Issues:

If your problem concerns an agency of the Commonwealth of Virginia (i.e., child support, insurance regulation, state prison system issues, Medicaid, tenant/landlord issues, utility regulation), it would be most appropriate for you to contact the Governor's office at http://www.governor.virginia.gov or your General Assembly representatives at http://conview.state.va.us/whosmy.nsf/main?openform for assistance.

Local Issues:

If your issue pertains to a county, city or town matter, a listing of localities is available at http://www.virginia.gov/community/all.html.

Legal Issues:

The rules of the Senate prohibit me from intervening in any legal matter, as these activities fall under the judicial branch of our government.
Should you have legal issues to resolve, please contact the Virginia Lawyer Referral Service at http://www.vsb.org/vlrs/, the Virginia State Bar at http://www.vsb.org/, or the Virginia Legal Aid Society at http://www.vlas.org/.
 
If you would like to send me an email message regarding your request for assistance or casework, please fill out the form below in its entirety. However, my office will not be able to begin working on your behalf until we have received a signed Privacy Release.

(fields marked with an * are required)


Prefix *  
First Name *  
Last Name *  
Address *  
Address    
City *  
State *  
Zip *  
Home Phone    
Work Phone    
Email *  
       
Subject :   Assistance & Casework
 
Message