Submitting Your Request for Assistance:
You may use the email form below to contact my office. However, due to the volume of email requests received, please note that there will be a delay in the processing of your concern. To be served in the most expeditious manner, please download the Privacy Release form and provide that signed document with a letter of request and any documentation you may have to the office that serves you. If your request is for emergency or urgent assistance, please call the office that serves you for instructions.
Your correspondence should detail the problem you are experiencing, what you have tried to do to resolve it, and what you are asking my office to do to assist you. Please include your full name, address, telephone number, Social Security number, and any other identifying information that may be appropriate (VA claim number, USCIS receipt number, Alien number, etc.). Additionally, please provide copies of any documentation or correspondence that relates to your case. The more information we have, the better we will be able to serve you.
In addition, if your case involves the Internal Revenue Service, you must provide a signed Tax Information Authorization form available here.
Though response times vary with federal agencies, many respond within 45 days. After our inquiry on your behalf has begun, we will provide you with any interim information we receive on your case. Once the agency's final response is received, we will send it to you immediately. Should you have questions or disagree with the response, it will be necessary for you to detail those concerns in writing so that we may follow up with the agency involved.
I am pleased to advocate on your behalf. However, my intervention does not guarantee a successful resolution. A member of the United States Senate can only ask that an agency review a decision or expedite the decision-making process. The power to change decisions made by a government agency lies within the executive branch of our government.
Issues my office cannot assist with:
State Issues:
If your problem concerns an agency of the Commonwealth of Virginia (i.e., child support, insurance regulation, state prison system issues, Medicaid, tenant/landlord issues, utility regulation), it would be most appropriate for you to contact the Governor's office at http://www.governor.virginia.gov or your General Assembly representatives at http://conview.state.va.us/whosmy.nsf/main?openform for assistance.
Local Issues:
If your issue pertains to a county, city or town matter, a listing of localities is available at http://www.virginia.gov/community/all.html.
Legal Issues:
The rules of the Senate prohibit me from intervening in any legal matter, as these activities fall under the judicial branch of our government.
Should you have legal issues to resolve, please contact the Virginia Lawyer Referral Service at http://www.vsb.org/vlrs/, the Virginia State Bar at http://www.vsb.org/, or the Virginia Legal Aid Society at http://www.vlas.org/.
If you would like to send me an email message regarding your request for assistance or casework, please fill out the form below in its entirety. However, my office will not be able to begin working on your behalf until we have received a signed Privacy Release.