Contact Metro

Metro Transit Police, 202-962-2121, Report Suspicious Activity or Unattended Packages

Submit Feedback Online

Use our Customer Comment Form

By Mail

Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001

In Person

To reach Metro headquarters at the Jackson Graham Building (600 5th Street, NW):

  • Take the Red, Green or Yellow lines to the Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street.
  • Take the Red line to Judiciary Square station. Use the F Street exit. Walk half a block west on F Street to 5th Street.
  • Ride Metrobus routes D1, D3, D6, P2, P6, X2, X9, 42, 70, 74 or 80
    Use the Trip Planner for door-to-door itineraries.

By Phone

Metro Information

Metrobus and rail schedules, fares, parking,
Bike 'N Ride program, and more
Monday-Friday: 6 a.m. - 8:30 p.m.
Saturday and Sunday: 7 a.m. - 8:30 p.m.

202-637-7000
TTY 202-638-3780

SmartTrip®
7 a.m. - 8 p.m. Monday - Friday
Except Thanksgiving, Christmas and New Years

888-762-7874

SmartBenefits®

202-962-1326 option 3

Customer Assistance
Suggestions, commendations, comments
Weekdays: 8 a.m. to 5 p.m.

202-637-1328

Administrative Offices
Administrative offices and general information,
not including schedules and fares
Weekdays: 8:30 a.m. to 5 p.m.

202-962-1234

Transit Police

202-962-2121

Bike Locker Information

202-962-1116

Group/Convention Sales

 202-962-5700

ID Cards for Riders with Disabilities

202-962-2700
TTY 202-628-8973

Inspector General Hotline
Report waste, fraud and abuse

202-962-2400
or wmata-oig-hotline@verizon.net

SmarTrip® Cards for Senior Citizens

202-637-7000

Lost and Found

202-962-1195
Also see Lost and Found

Marketing & Advertising
Ad sales on Metro is handled by CBS Outdoor. For sales
information, call CBS Outdoor at 202-775-9115.

 Marketing: 202-962-2768

Media Relations

202-962-1051

MetroAccess

301-562-5360
800-523-7009
TTY 301-588-7535

Metrobus Stops and Shelter Repairs

202-962-2063

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