Transparent and Accountable to YouMetro Scorecard

Accessible version

Safety
INJURY RATE
Customers
Through September, 2012
Employees
Through September, 2012

Security
CRIME RATE
Metrobus
Metrorail
Metro Parking Lots
Through August, 2012

Reliability
ON-TIME PERFORMANCE
Metrorail
92%
3rd Quarter 2012		 90%
Target
Metrobus
76%
3rd Quarter 2012		 78%
Target
MetroAccess
93%
3rd Quarter 2012		92%
Target
UNITS AVAILABLE
232
out of 239		 Elevators
September 2012
510
out of 588		Escalators
September 2012
CUSTOMER SATISFACTION RATING (Will be updated Early 2013)
79%Metrorail
 June 2011		   79%Metrobus
 June 2011
Budget Performance
OPERATING EXPENSES ON BUDGET

YTD FY13 
3%
  
Q3 2012
3%

CAPITAL INVESTMENT ($M)
(FY 2013 as of September 2012)

12%
COST PER RIDE (FY12)
Rail $3.75 Bus $4.19
SUBSIDY PER RIDE (FY12)
Rail $0.78 Bus $2.77

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