Welcome to the Debt Management Center (DMC) Homepage
Veterans, members of the Armed Forces and family members who incur debts as a result of their participation in most VA compensation, pension and education programs as well as home loans closed before January 1, 1990 receive letters from DMC notifying them of their rights as well as their obligation to reimburse the Department of Veterans Affairs. If you have a debt with us, you may have questions concerning payment plans, amounts offset from your benefit payments and what to do if payment of the debt would cause hardship. Many answers can be found on this page and other pages of this Web site. Hover your mouse pointer over the label, "DEBT MANAGEMENT", on the navigation bar at the top of this page for a selection of topics not found on this page.
ITEMS OF INTEREST |
Have you received a collection letter from the Department of the Treasury giving you 10 days to make payment in order to avoid further collection action?
If Treasury has sent you this letter, sending a payment directly to VA will delay posting of the payment and will not stop Treasury from adding fees to the amount you owe. Questions regarding Treasury collection should be directed to the telephone number on the Treasury collection letter.
Have you received a collection letter or phone call from a private collection agency or law firm regarding your VA debt?
This means the Department of the Treasury has referred your account for private collection. Sending payment directly to VA will delay posting of those payments to your account and will not prevent fees from being charged by the collection agencies or law firms.
Do you have a question about a VA medical co-payment?
DMC does not collect nor have information concerning medical billing statements. If you wish to make a VA medical co-payment click here. If you need help completing the co-payment form please call 1-866-400-1238.
Do you have multiple Post 9/11 G.I. Bill education debts? If you do, please follow these simple instructions:
IF YOU ARE PAYING BY MAIL: Please send a separate check for each debt and include the payment remittance stub for each payment. Payment remittance stubs are printed at the bottom of our collection letter. You should receive a separate letter for each type of debt incurred. Make sure that you write your file number and deduction code on each check. The deduction code tells us which debt you are paying (advance payment, housing allowance, tuition and fees, etc.). File numbers and deduction codes are printed on the left side of the payment remittance stub, and in the upper right of our letters. If you want to send us one check for multiple debts, please enclose the remittance stub for each debt. If you do not have the collection letter, send a note listing the debts and the amount you want applied to each one.
IF YOU ARE PAYING BY PLASTIC CARD OR ACH DEBIT: Please pay each debt separately at our online payment site, here. Anyone receiving monthly compensation, pension, or education benefits should call the Debt Management Center before making an online payment. We want to be sure you are not overpaying your debt in the event we have offset your other benefits. Our telephone number is 1-800-827-0648.
IF YOU ARE PAYING THE ENTIRE BALANCE OF YOUR DEBT: Call the Debt Management Center first, to confirm the balance you owe. Our telephone number is 1-800-827-0648.
Following the above advice will help us to apply your payments promptly and help avoid overpaying any amounts you may owe.
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Our normal business hours are Monday through Friday from 7:30 am to 12:15 pm and 12:45 pm to 6:00 pm Central Time. We experience our highest call volumes on Mondays and throughout the first week of each month. The best time to call us is Tuesday through Thursday between 10:30 am to 12:15 pm and 1:15 pm to 3:30 pm Central Time. We have added staff and telephone lines to handle your call.
Our Toll free number is 1-800-827-0648.
If you have trouble reaching us by phone, please try again later in the day or consider these alternatives:
E-mail: dmc.ops@va.gov
Write: U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
Pay Online: Click here to pay the amount you owe using major credit cards, your debit card or ACH Debit from your bank account.
YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THE FOLLOWING:
Privacy Act Information: Information, including your VA claim number or Social Security Number, furnished on checks, cashier's checks (bank drafts) and money orders made in payment of a debt is used to associate a payment with an accounts receivable record so we may properly credit the account. Disclosure is voluntary. However, without disclosure, we may require payment by some other methods. Personally identifiable information is protected from unauthorized disclosure by 38 U.S.C. 5701. The information may be disclosed outside the Department of Veterans Affairs (VA) only when authorized by the Privacy Act of 1974, as amended. The routine uses for which VA may disclose the information can be found in VA systems of records, including 58VA21/22/28, Compensation, Pension, Education and Rehabilitation Records-VA, and 88VA244, Accounts Receivable Records-VA. VA systems of records and alterations to the systems are published in the Federal Register and can be reviewed at http://www.rms.oit.va.gov/sor_records.asp. Any information provided by you, including your Social Security Number, may be used in computer matching programs conducted in connection with any proceeding for the collection of an amount owed by virtue of participation in any benefit program administered by VA.
