DVIDS Site Help
     How can I offer feedback or suggestions about the DVIDS website?
     Why am I being told my browser is obsolete?
     Why can’t I login?
     Where do I go for technical help with the DVIDS website?
DVIDS Organization
     Is DVIDS run by the military?
DVIDS Content
     I want coverage about a specific military unit or topic. Where can I find it?
     Why hasn’t my favorite publication been updated?
     Where does this content come from?
     I'm a US Military personnel. How do I submit content to DVIDS?
     I represent a TV or Radio station or media outlet. How do I get DVIDS content?
     Does DVIDS provide an RSS feed for content updates?
     How does the star "voting" feature on media work? What is done with that data?
Holiday Greetings
     Where is my servicemember’s holiday greeting?
     Where do I find old greetings from past holidays?
     I’m a US military personnel. How do I record a holiday greeting?

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DVIDS Site Help

How can I offer feedback or suggestions about the DVIDS website?

You may offer feedback or request technical help using our Suggestion Box. Please note you must be logged in to use this feature.

Why am I being told my browser is obsolete?

Due to many upgrades to the DVIDS website, it is now required that users who use Internet Explorer 6.0 and earlier must upgrade. Below you will find a list of options to either upgrade your browser or download a new one.

Why can’t I login?

I forgot my Password. How do I reset it?

Follow this link to our Reset Password Form and enter the email address registered to your DVIDS account.

My email changed, and I don’t have access to the old account. How do I login?

If you remember your password, you can access your DVIDS User Profile to change your email address at any time.

If you've forgotten your password, and do not have access to your email account, you will need to register a new DVIDS account using your current email address.

Where do I go for technical help with the DVIDS website?

If this FAQ does not solve your issue, you may request technical help using our Suggestion Box. Please note you must be logged in to use this feature.

DVIDS Organization

Is DVIDS run by the military?

The Defense Video & Imagery Distribution System (DVIDS) is provided as a public service operated by Third Army/U.S. Army Central (ARCENT) on behalf of the Department of the Army in support of all branches of the U.S. military and its Coalition partners serving with U.S. Forces in the Central Command (CENTCOM) area of responsibility and throughout the world.

Third Army/ARCENT has a contract with Encompass Digital Media, Inc., in Atlanta, Georgia, to provide this service. Encompass Digital Media employs civilians to fulfill the contract as media representatives, video editors, web developers and satellite transmission technicians.

Information presented on or via DVIDS is considered public information and may be distributed or copied unless otherwise specified. Use of appropriate byline/photo/image credits is requested.

DVIDS Content

I want coverage about a specific military unit or topic. Where can I find it?

You may search existing site content using the DVIDS Content Search. A search box is located on every page of the site, just under the site masthead. To ensure your search results are useful, make your search terms as specific as possible.

If you represent a media outlet, see this topic: Media Requests.

Military units desiring coverage may contact the DVIDS Military Media specialist for more information.

Why hasn’t my favorite publication been updated?

If the latest issue isn't where you'd expect it to be, it's likely DVIDS has not yet received it. Due to field conditions or operational constraints, publishing units are sometimes unable to update files, but the latest issue should be available soon.

To stay informed, use the DVIDS Alerts system: DVIDS will automatically send you an email informing you when your favorite publication is updated, based on the criteria you specify. For publication updates, use the name of the publication as your alert search criteria.

Where does this content come from?

All content on the DVIDS hub website is created and submitted by US Military personnel, US Government agencies, and contractors operating in the US Army Central Area of Responsibility, including Iraq, Afghanistan, and throughout the world.

I'm a US Military personnel. How do I submit content to DVIDS?

Contact your Unit Commander or NCOIC to determine if your unit is already registered for DVIDS submission. If not, your unit must first be registered to use the DVIDS system. Contact the DVIDS Training Chief for assistance in this process. Once your unit is online, you may submit content subject to proper release authority through your chain of command.

I represent a TV or Radio station or media outlet. How do I get DVIDS content?

You may request coverage on any topic, unit, or personnel by creating a Media Request. Please note you must create a DVIDS account to use this feature. A DVIDS Media Specialist will contact the appropriate military Public Affairs personnel necessary to fulfill your request.

I need high-definition or broadcast-quality content. How do I get it?

High-resolution image files are available to any logged-in user. For broadcast-quality video content or other needs, please submit a Media Request.

Read more: http://www.dvidshub.net/about/faq#faq28

Does DVIDS provide an RSS feed for content updates?

The 10 most recently-published News articles are available in the DVIDS RSS feed, located here: http://www.dvidshub.net/rss.php.

How does the star "voting" feature on media work? What is done with that data?

Votes are a way of gauging the quality of a media asset. Each registered user may vote once for a particular media asset, and may return at any time to modify that vote. 1 star is the lowest rating, and 5 is the highest.

The data from votes is aggregated each hour and used to calculate average scores for each media asset in our system. We then use the aggregate values to present a "best of" gallery for our media assets.

Holiday Greetings

Where is my servicemember’s holiday greeting?

If we received the greeting, it should be listed under the state for which it was intended. Use the Holiday Greeting map to find it. Also make sure the correct Holiday is selected.

If the greeting was sent for a location outside the United States, including Puerto Rico and American Samoa, it can be found in International Greetings.

Sometimes DVIDS receives greeting videos with incomplete information, and we cannot categorize them properly. Try the Uncategorized Greetings section to find the one you're looking for. You may also use the "Search Names" feature, located at the bottom of the greetings page, to search for the name of your servicemember.

If you still haven't found your Greeting, it's likely because it's still being processed, or because DVIDS has not received it. Due to the high volume of videos received, there may be a backlog of new greetings to process. Please check back frequently; DVIDS strives to make every greeting available before the holiday for which they were recorded.

Occasionally, due to circumstances beyond our control, videos recorded by field units are never received by DVIDS. In these rare cases, greetings recorded by servicemembers abroad will not be available on the site.

Where do I find old greetings from past holidays?

At the top of the Holiday Greetings page, use the "Select Holiday" box to find archived Holiday Greetings.

I’m a US military personnel. How do I record a holiday greeting?

Contact your Commanding Officer or unit PAO for more information. The DVIDS Training Chief may be able to provide more information for your unit PAO.