Steve Donohue
Samantha Bookman
Top 10 cable customer service nightmares of 2012
While major cable operators have made significant improvements in their customer service operations in the last decade, some high-profile incidents continue to create challenges for operators nationwide. Here's a look at some of the biggest customer service nightmares that cable operators have grappled with this year.
Top 10 connected TV interfaces: Do Apple, Google, Microsoft make the cut?
Connected TVs and devices ranging from gaming consoles to Blu-ray players are making it easier for consumers to watch both movies and hit TV series without having to rely on a cable or satellite TV subscription. Our new FierceCable slideshow takes a look at the top 10 connected TV user interfaces.
Cable in the third quarter of 2012
How did pay TV distributors, programmers, and technology vendors perform during the third quarter of 2012? FierceCable will track the earnings reports and investor calls from public cable distributors, programmers and technology vendors, and update this special report regularly.
Special coverage: Hurricane Sandy's aftermath
The unprecedented storm that struck Oct. 29 affected communications systems all along the East Coast. As damage reports and information following Hurricane Sandy's landfall begin to come in, FierceCable will post updates to this page along with reports from sister wireline publications FierceTelecom and FierceIPTV.
Verizon patents targeted advertising method that determines if viewers are laughing, cuddling, sleeping or singing
Verizon has filed a patent application for targeting ads to viewers based on information collected from infrared cameras and microphones that would be able to detect conversations, people, objects and even animals that are near a TV.
Westlake: Microsoft negotiating more deals with multichannel providers for Xbox
Microsoft is beginning to allow millions of TV viewers with an Xbox gaming console to use its Kinect cameras' voice and motion controls to interact with both programming and advertising. Blair Westlake, corporate VP of Microsoft's Media & Entertainment Group, discusses their Xbox partnering strategy.
TOP HEADLINES
Year In Review
2012 Year In Review: Cable begins migration to IP video
From next-generation video services such as Comcast's Xfinity X1 to apps running on Microsoft's Xbox 360 and connected TVs from Samsung, cable operators began transitioning to IP video delivery this year. We're taking a look at some of the biggest trends of 2012 in this special issue of FierceCable.
Verizon accelerates transition from copper to fiber
In today's spotlight, FierceTelecom takes a look at one of its biggest stories of the year, Verizon's move to accelerate the transition of its copper network in areas near systems where it offers FiOS TV and Internet service.
Cablevision expands social media efforts while Charter cuts Twitter support
Cablevision is recruiting executives to help it use Facebook, Twitter and other social media platforms to promote its Optimum products and to respond to complaints from subscribers.
Cablevision launches mobile video apps from ESPN, Showtime
Cablevision said Wednesday its Optimum subscribers can access the WatchESPN and Showtime Anytime mobile video apps on smartphones and tablet computers and customers with a Microsoft Xbox 360 will be able to navigate ESPN content on the gaming console.
Mediacom signs multiplatform carriage deal with NBCUniversal
Comcast's NBC Universal subsidiary said it signed a multiplatform distribution deal with Mediacom Communications which includes rights to video-on-demand programming and NBCU's coverage of the Olympics.
Arris to buy Motorola Mobility home division for $2.35B from Google
Arris Group said late Wednesday it agreed to buy Motorola Mobility's home division from Google for $2.35 billion in cash and stock in a deal that would make it one of the world's biggest set-top vendors.
From Our Sister Sites
Following an outpouring of consumer frustration over proposed changes to its privacy policy and terms of service, photo-sharing platform Instagram said it will not institute controversial new language tied to planned advertising services.
Verizon Wireless made an unprecedented move by partnering with four of the largest cable MSOs--Comcast, Time Warner Cable, Cox Communications and Bright House Networks--in a series of joint marketing promotions including discounts on premium networks and DVR rentals.
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