Proposed Strategic Framework

The Next Generation of Metro

"The Board of Directors undertook a series of governance reform actions to put Metro on a path of safety, reliability, and improved service for its customers. By establishing new bylaws, updated procedures, increased transparency, enhanced public input and a revised code of ethics, the Board strengthened its financial and policymaking role. We followed that by re-engineering the vision and mission for Metro, in collaboration with all of our stakeholders through months of focused dialogue. This draft strategic plan is the product of that conversation, providing the framework for business planning, budgeting, and performance. We value the continued input of our customers and the communities we serve as we aim for nothing short of excellence in serving our riders and the national capital region."
- Catherine Hudgins, Chair, Board of Directors

The Past as Prologue

Thirty-five years ago, Metro was built to bring suburban commuters to jobs downtown. When the system was planned, Tysons Corner was surrounded by farmland and Arlington County and Bethesda were bedroom communities. Read more about where we've been and where we're going.

Metro's Path Forward

The Board of Directors and Management are charting a new course with a strategic plan - the first the agency has developed in over 10 years. The next generation of Metro seeks to meet the needs of all its stakeholders - jurisdictions, businesses, communities, and customers. To see the full brochure, click here (English PDF) | (Spanish PDF).

Our Vision

Metro moves the region forward by connecting communities and improving mobility for our customers.

Our Mission

Metro provides safe, equitable, reliable and cost-effective public transit.

Our Goals

To achieve this path forward, Metro's family â€“ our employees, management, unions, Board of Directors, and regional, state and local funders â€“ pledges to work together to deliver safe, high-quality transit service for the Nation's Capital.

Strategic Issues Facing Metro

As part of the strategic planning process, we have the opportunity to address several pivotal issues that face the long-term health of the agency.

Join the Conversation

Metro's strategic framework is a direct outcome of meetings held with key stakeholders across the region. Beginning in the Fall of 2011, Board Members reached out to federal, state, and local officials, conducted focus groups and surveys of customers, and sought feedback from employees.

What We Heard:

Improve customer service
Manage Metro's costs
Sustain the visible progress now underway
Create a plan for the future
Metro is vital to the region

The Right Track?

As Metro continues to rebuild and prepare for the future, the Board and Metro staff are engaging all stakeholders in planning the next generation of Metro. Over the next few months we need you to weigh in on the questions before us:

Which priorities support business growth throughout the region?
What investments deliver improved service to more customers?
How do we strengthen transit in the downtown core to enable future regional expansion?
Which communities are most in need of enhanced Metro connectivity?
How will adequate, predictable funding be identified to maintain and grow the system?

Just as it always has, the momentum to rebuild, sustain, and grow Metro requires the support of all stakeholders. Join us in defining the next generation of regional transit, because our future is riding on it. Join the conversation here.

"We are providing policy guidance and a strategic roadmap to deliver better transit service."
- Michael Barnes, Chair, Governance Committee