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 CBP’s Pledge to Travelers
(08/21/2009)- We pledge to cordially greet and welcome you to the United States.
- We pledge to treat you with courtesy, dignity and respect.
- We pledge to explain the CBP process to you.
- We pledge to have a supervisor listen to your comments.
- We pledge to accept and respond to your comments in written, verbal or electronic form.
- We pledge to provide reasonable assistance due to delay or disability.
If you have a concern or need help understanding CBP regulations and procedures, ask to speak with the supervisor on duty.If you have any questions about CBP procedures, requirements, or policies regarding travelers, or if you have any complaints about treatment you received from CBP officers or about your CBP processing, please write to:Customer Service Center
Office of Public Affairs, Room 3.4-A
U.S. Customs and Border Protection
1300 Pennsylvania Avenue, NW
Washington, DC 20229Or call 1-877-CBP-5511 (1-877-227-5511).Allegations of criminal or serious misconduct may be reported to the Joint Intake Center by telephone at 1-877-2INTAKE (1-877-246-8253), by email to Joint.Intake@dhs.gov, by fax to (202) 344-3390, or by mail to:U.S. Customs and Border Protection
P.O. Box 14475
1200 Pennsylvania Avenue, NW
Washington, DC 20044 |
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