GPO Strategic Plan | 2011–2015

Mission
Produce, protect, preserve, and distribute documents of our democracy.

Vision
Engage the talents and expertise of our workforce to offer a complete range of government documents and services and treat our customers extraordinarily well.

Core Values
Commitment, Customer Service, Dependability, Diversity, Integrity, and Teamwork.

Goal 1
It’s all About the Customer: Create an internal organizational culture in which exceptional service, delivery, and customer satisfaction are encouraged and rewarded as the foundation of a reputation for world-class customer service.

Goal 2
Open and Transparent: Build on GPO’s 150-year commitment to an open and transparent government to increase the number of documents disseminated digitally and in print.

Goal 3
Right Tools: Anticipate, plan, and equip GPO to provide products and services to our customers, generating new opportunities for business and using process improvements to enhance customer service while reducing costs.

Goal 4
Enhance Strategic Partnerships: Enhance GPO’s strategic partnerships to gain flexibility, build effective networks, and manage processes to meet and exceed customer expectations.

Goal 5
Statutory Foundation: Research and analyze proposals for statutory change that will result in cost efficiency and allow GPO to meet change in today’s information markets.

Goal 6
Maintain Fiscal Responsibility: Utilize a cost-effective and collaborative approach to help GPO achieve its strategic initiatives and ensure continued financial stability.

Goal 7
Secure Federal Credentials: Position GPO as a provider of choice for secure credentials for the Federal Government.

Goal 8
Employer of Choice: Transform GPO into an employer of choice through workforce planning that focuses on diversity and inclusion, and through implementing work life programs that meet the changing needs of GPO’s employees.

Goal 9
Environmental Stewardship: Continue to integrate the application of sustainable materials and processes into GPO operations.

Goal 10
COOP: Develop appropriate plans to provide for the continuation of the agency’s essential functions and operations during a wide range of emergencies, including localized acts of nature, accidents, and other unexpected situations.