FOR HRB TAX GROUP, INC., H&R
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FOR THE UNITED STATES: | |
___________________________________ Dated:December. 22, 2010 |
THOMAS E. PEREZ JOHN L. WODATCH, Chief ____________________________________ ____________________________________ Dated:January 31, 2011 |
Clients who are deaf or hard of hearing, or with other communication disabilities, are to be informed that H&R Block, H&R Block Tax Services, or its franchisees will arrange for appropriate auxiliary aids and services necessary for effective communication when requested by the client or on the client’s behalf. H&R Block, H&R Block Tax Services, and its franchisees agree to provide all appropriate auxiliary aids and services, including qualified sign language interpreters, required under the Americans with Disabilities Act of 1990 free of charge to their clients.
General Assessment Criteria. The determination of which appropriate auxiliary aids and services are necessary, and the timing, duration and frequency with which they will be provided, will be made by H&R Block, H&R Block Tax Services, or its franchisees personnel who are otherwise primarily responsible for coordinating and/or providing client services, in consultation with the client where possible. The assessment will take into account all relevant facts and circumstances, including without limitation the following:
(a) The nature, length and importance of the communication at issue;
(b) The individual's communication skills and knowledge;
(c) The individual's request or statement of need for an interpreter;
(d) The availability at the required times of appropriate auxiliary aids and services, including qualified sign language interpreters.
Time for Assessment. The determination of which appropriate auxiliary aids
and services are necessary must be made at the time H&R Block, H&R Block
Tax Services, or its franchisees services are requested or an appointment is
scheduled, whichever occurs first. H&R Block, H&R Block Tax Services,
or its franchisees personnel will perform and document in the customer’s file a
communication assessment as part of each initial assessment. H&R Block, H&R
Block Tax Services, or its franchisees personnel shall reassess which
appropriate auxiliary aids and services are necessary, in consultation with the
client where possible, in the event that communication is not effective.
ATTACHMENT B
WAIVER AND RELEASE OF CLAIMS
I, _________________________, hereby agree that in consideration of the terms set forth in the Settlement Agreement among the United States of America, HRB Tax Group, Inc., H&R Block Tax Services LLC, and HRB Advance LLC I hereby release HRB Tax Group, Inc., H&R Block Tax Services LLC, and HRB Advance LLC and all of their agents, employees, and contractors, as well as any affiliated entities, franchises, successors, and assigns, without limitation from any and all legal claims arising from or related to the facts and circumstances described in the Settlement Agreement resolving Department of Justice complaint number 202-76-97 under title III of the Americans with Disabilities Act. This includes, but is not limited to, all claims for monetary or equitable relief that I may have under federal, state, or local law. I have been advised that, before signing this release, I have the right to consult a private attorney regarding its contents. I have read this release and understand its contents, and choose to sign it of my own free will and not under duress.
AGREED TO AND SIGNED this _________ day of _________, 2010.
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Signature