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Talking Quality

NOTE: The contract that supports the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, as well as the TalkingQuality Web site, expired on June 27, 2012. The TalkingQuality Web site will be unavailable until the new contract is awarded. In the meantime, if you have questions about how to report CAHPS data, please call the CAHPS Technical Assistance Line at 301-427-1017. The Agency for Healthcare Research and Quality is now working to award a new CAHPS contract, and when it is in place, the TalkingQuality Web site will be restored.

The TalkingQuality contract develops content for the TalkingQuality Web site, responds to requests for technical assistance, and performs numerous other dissemination tasks for TalkingQuality products. The contract expired June 27, 2012. The new procurement is under way.

In the interim, there will be a significant reduction in new material on the TalkingQuality Web site. AHRQ will continue to offer technical assistance regarding the use of TalkingQuality products. The e-mail address for technical assistance remains the same:


We appreciate your patience during this interim period and thank you for your continuing support of TalkingQuality.

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