Frequently Asked Questions


Top Questions

Where can I find answers to my Medicare questions? was redesigned to make it faster and easier for you to answer your Medicare questio... (more)

What is Part A and Part B Premium Information?
The standard monthly Part A and Part B premium amounts can be viewed by using the Medicare Premium Amounts Page link pro... (more)

What information should I have before completing my Initial Enrollment Questionnaire (IEQ)?
Before completing your IEQ, you should have the following information available: Your insurance card, for insur... (more)

How do I sign in for the first time?
After you successfully register and get your password letter in the mail or by email, you can sign into ... (more)

What is an Authorized Representative?
An Authorized Representative is a person you choose to assist you with Medicare-related matters, such as: • Cho... (more)

What is Current Plan & Insurance Information?
The Current Plan & Insurance Information section of the Plans & Coverage tab gives you information about your Me... (more)

What does the Primary Insurance status represent?
Sometimes, you may have other insurance that pays your health care bills first, while Medicare pays second. Medicare is ... (more)

How do I order a replacement Medicare Card? allows you to order a replacement Medicare card. To do so, select the Order Card button located on the Re... (more)

How do I view my Part D Formulary information?
You can view the formulary status for your current plan on the My Drug Costs page for the drugs you selected by clicking... (more)

I already submitted my Initial Enrollment Questionnaire (IEQ) online and would like to modify it with addit...
Once you have sent your form to Medicare, you cannot modify the submitted information online. However, you ma... (more)

What are the Plan Comparison Tools?
The link "Find and compare ratings information for all plans in your area" will open a new window where you can view a d... (more)

What if I decide to cancel my account?
If you decide at any time that you want to cancel your account, you must call 1-800-MEDICARE (1-800-633-4... (more)

What does the ‘My Deductible Status’ table shown on the Home page represent?
The My Deductible Status table accessed from the Claims menu displays up-to-date deductible information for Original Med... (more)

How do I navigate through and complete my Initial Enrollment Questionnaire (IEQ)?
Completing your IEQ online is easy and should not take you more than five (5) minutes. While navigating through... (more)

How do I find a Medicare-approved home health agency?
You can find a Medicare approved home health agency by doing the following: Looking at the information in the ... (more)

How do I change my address?
To change your address, you must contact the Social Security Administration and/or the Railroad Retirement Board (RRB) o... (more)

I cannot see a particular form that I am looking for. How can I find it?
At this time, users can only complete certain forms online. To search for a particular form , click the V... (more)

Can I view and/or change my Initial Enrollment Questionnaire (IEQ) information?
Once you are done entering your IEQ information, you will go to the Signature page. This page contains a Preview IEQ but... (more)

How do I read my Part B/Part B-DME Claim based Electronic Medicare Summary Notice details?
The Part B/Part B-DME Claim based Electronic Medicare Summary Notice displays information on a selected Pa... (more)

How do I view the drugs on my existing drug list?
If you have previously created a drug list (by obtaining a drug list ID and password date), you can view your existing l... (more)

Do I have to submit the Initial Enrollment Questionnaire (IEQ) Online?
No. You may choose instead to complete your IEQ over the phone by calling 1-800-999-1118. If you choose to complete... (more)

How do I register?
To begin, click on the Create an Account link in the Secure Sign In section of the home page. You can als... (more)

What is the Initial Enrollment Questionnaire (IEQ) reminder screen?
New beneficiaries will receive the reminder page when you log on to within 90 days of their entitlemen... (more)

How do I read the Medicare Secondary Payer (MSP) Payment Summary Page?
You can see the My MSP Payment Summary Page if you have open MSP cases. The My MSP tab of provides you... (more)

What is the Initial Enrollment Questionnaire (IEQ) Confirmation page?
The IEQ Confirmation page notifies you that your IEQ has been successfully completed. You can also choose t... (more)

How can I add providers to the Favorite Providers section?
You can add providers to your Favorite Providers section in two ways:1. You can search for a healthcare provider... (more)

What is the “Download My Data/Blue Button”?
... (more)

Having trouble Signing In?
If you are having problems signing in to, please consider the following tips: Register for Acces... (more)

How do I search for a claim?
... (more)

How do I change my password?
Your current password is displayed in the Security/Account Settings section of My Account. To change your password, clic... (more)

Where do I find my prescription drug (Part D) claims?
... (more)

How do I read the Preventive Services page?
The Preventive Services tab of provides information about your Medicare-covered preventive services. Medi... (more)

What if my Medicare Number (HICN) has changed?
If your Medicare Number (HICN) has changed since you first registered on, you will not need to re-registe... (more)

How do I order a duplicate Medicare Summary Notice (MSN)?
The Medicare Summary Notice (MSN) is an easy-to-read statement that lists your health insurance claims information. The ... (more)

What should I do if my address is incorrect?
If the address shown is not your current address, please call the Social Security Administration (SSA) at 1-800-772-1213... (more)

Where can I modify, add or change my Authorized Representative information?
The Authorized Representative information displayed on the Authorized Representative tab in the "My Accou... (more)

Why do the home health quality measures emphasize “getting better?”
The quality measures are based on Medicare-covered home health care, which is usually short-term care with the goal of r... (more)

How do I read my Part A Hospital Outpatient Claims based Electronic Medicare Summary Notice details?
The Part A Hospital Outpatient Claim based Electronic Medicare Summary Notice displays information on a selected Part... (more)

What happens if I forget or lose my password?
If you have forgotten your password, you can create a new password by successfully answering the secret question you cho... (more)

How do I change my email address?
You may have provided your email address during Registration. If this email address has changed (or you would like to ad... (more)

How do I update the demographic information for my agency on Home Health Compare?
To update or revise the demographic information on Home Health Compare, please contact your State OSCAR/ASPEN Coordinato... (more)

Can I change my username?
Yes. You can change your username at any time after you have initially registered on To do so, sign on t... (more)

How do I read my All Claim Types results?
After you submit your Claim search, you will see the Search Results page, with the search criteria you entered o... (more)

How do I read my Part A Hospital Inpatient Claim based Electronic Medicare Summary Notice details?
The Part A Hospital Inpatient Claim based Electronic Medicare Summary Notice displays information on a selected Part ... (more)

How often is the data on Home Health Compare updated?
Information such as names and addresses of Home Health Agencies and the quality measure data is updated quarterly.... (more)

What determines which home health agencies will be included in the search results of a specified zip code?
The Home Health Compare search engine is based on the zip code where the patient received home health services as docume... (more)

How can I obtain help while navigating the site?
You can access the help pages by clicking on the "Help" link in the upper right hand corner of most MyMed... (more)

On Home Health Compare, what is “risk adjustment”?
"Risk adjustment" is a scientific method of accounting for differences between home health agencies and how sick their p... (more)

How do I read my Part A Hospice claim details?
The Claim Details page for Hospice claims displays more information on a selected Hospice claim from the Claim Results p... (more)

Why do the results in Home Health Compare show home health agencies (HHAs) that are outside the area of my ...
The search in Home Health Compare (HHC) is based on the places where a home health agency has provided services in the p... (more)