Frederick IT Helpdesk and Computer Support
Computer and IT Support at the NCI-Frederick is chiefly the responsibility of two
groups: Computer & Statistical Services and
ISP IT Operations Group (ITOG). All major
computer support services at the NCI-Frederick can be accessed by contacting the
NCI-Frederick IT Helpdesk:
Contacting the NCI-Frederick Helpdesk
Recent IT Notices and Messages
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Posted
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Summary
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Affects
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November 21, 2011
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PIV Card Reader Deployment at NCI-Frederick
As of December 15, 2011 all government-owned Windows desktops will be required to
have the ability to use a PIV card for login purposes. To prepare NCI-Frederick
for this NIH mandate, C&SS will be distributing PIV card readers to existing desktops
over the next several weeks. [More…]
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All Employees
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PIV Readers
Notice: All government-owned PC laptops at NCI-Frederick must have the ability
to log in with a PIV card by May 30, 2011. The NCI supplied enough USB PIV readers
to cover all current systems without a PIV reader. All new systems will be required
to have a PIV card reader included in the order. Most PC laptops can be configured
with an integrated reader.
VPN
Notice: The 2-Factor VPN client is being installed on all government-owned
laptops during the PIV card rollout.
Electronic Stewardship - Power Management Exception
Enabling Power Management features can interfere with certain features or functions
on some computers. The standard power settings are:
- Computer to Sleep (Stand-by Mode) = 60 minutes
- Monitor Sleep (Blank Screen) = 15 minutes
If you need a change to these settings for any reason, please fill out the
Electronic Stewardship - Power Management Exception and submit it to the
NCI-Frederick Helpdesk (fredhelpdesk@nih.gov)
or mail stop Bldg 360.
Additional IT Information